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rfog's avatar
rfog
Collaborator | Level 9
11 months ago
Solved

Online-only not working in Surface Pro 11 (Snapdragon version)

Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue. 

I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device. 

I have this in the main DP screen:

Then I go to "Manage hard disk space", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't. 

 

Any idea how to solve this? Thanks in advance.

desktop
File access
Storage space
windows
  • Neal's avatar
    Neal
    5 months ago

    Hi everyone! The issue has now been fixed. 

    If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review.

    Thanks for your patience while the team was looking into this!

23 Replies

Replies have been turned off for this discussion
  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi everyone! The issue has now been fixed. 

    If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review.

    Thanks for your patience while the team was looking into this!

  • mirabelle's avatar
    mirabelle
    New member | Level 2
    8 months ago

    Has there been any updates so far? It has been so many months and more Dropbox users on ARM are facing this problem. 

     

  • JAXSIMON's avatar
    JAXSIMON
    Explorer | Level 4
    9 months ago

    I would also be very interested in a solution. Thank you.

     

  • Stefano57's avatar
    Stefano57
    Explorer | Level 4
    9 months ago

    I also have the same problem on a Samsung Book4 Edge with Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) CPU   3.42 GHz

    I also get the Installation failed error.

    Please notify when a solution is available.

    Thanks

  • Badjer's avatar
    Badjer
    Collaborator | Level 9
    9 months ago

    Apparently I am having the same issue as well. In my case I had to do a cloud reset for a different issue as per MS support. Before I did the reset I had no issue with it. Now I get the same message that the others have mentioned

     

  • Oliver-M's avatar
    Oliver-M
    Explorer | Level 4
    9 months ago

    I have the same problem with Snapdragon processor on Lenovo t14s Gen6

  • rtech303's avatar
    rtech303
    New member | Level 1
    9 months ago

    Commenting to follow.
    Also experiencing issue and submitted a ticket. 

    Microsoft Surface Pro, 11th Edition
    Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz

    Thank you!

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi zoed_, 

    Not just yet but I'm personally keeping an eye on this issue internally so as soon as there's an update, I'll let everyone on this thread know.

    Thank you for your patience!

  • zoed_'s avatar
    zoed_
    New member | Level 1
    10 months ago

    Is there an update on the timing for a solution to this issue please Dropbox?

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