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Forum Discussion
Solved
Opt out of File Provider doesn't work, and it keeps trying to update
Application Affected - Dropbox Desktop for Mac
Device - Macbook Air
Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2
Dropbox App Version (if using the app) - whatever the latest version is on the website as this is a new install
Question or Issue
I'm very new with this, can anybody explain to me how I can beta build?
I can see that I have already posted this in my Follows section of My Settings of Dropbox Forum but when I click on the post I get an error message telling me that the post does not exist. I apologize for any duplicate posts.
I have a new Macbook Air so I started this Dropbox installation from scratch.
I made sure I still had an available device on my plan. I do.
I install Dropbox desktop for Mac from the Dropbox website.
I click the box ‘Save files as online only’
Underneath the Dropbox on File Provider header, I click the Opt Out box.
Click Done.
Within 30 minutes I get a pop up that shows 'Dropbox Update in Progress'.
I click the Learn More or Got It buttons – neither option stops the update
Within seconds the pop-up changes to Update Complete – here’s what changed
It forces me back into File Provider even though I have clearly opted out
I have followed the steps outlined on Dropbox website but I cannot stop my Mac from updating to File Provider - https://help.dropbox.com/installs/dropbox-for-macos-support
How do I get my Opt Out of File Provider to stick?
Hi MsDClark, prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences.
Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to check them, you should be able to manually select the folder itself, (or the files within) and delete them from your machine.
23 Replies
- Walter
Dropbox Community Moderator
No worries Techmom236 - we're always happy to help. Let us know if anything else comes up!
Since I don't get any error messages I believe my issues may be different. Please advise.
I am not marking this as solved as none of these steps apply nor correct my situation.
- Hannah
Thanks for the update and screenshots, MsDClark.
Can you try these steps for an advanced reinstall of the Dropbox app to see if they help?
I took all of those steps. Upon reinstalling I chose Opt Out of File Provider.
Thirty minutes later the same window pops up automatically updating me to File Provider.
- Neal
Community Manager
Hi MsDClark & Techmom236,
Thanks for providing all of that information.
I've reported this internally to our engineers and they've let me know that there was a bug that they have now fixed.
Feel free to try again and let me know how you get on (they said it could take a few hours to come into effect).
As of today, February 5, it looks like it is fixed. However, I did find that it left behind copies of my Dropbox in the CloudStorage folder. I verified that the local Dropbox folder under my user name is complete and updating correctly.
Mac users who have opted out of File Provider may want to check their Cloud Storage folder and have verified that the folder under their user name is complete and being updated.
I found these and am deleting them. That is a lot of space for a small SSD drive.
Who marked this as solution? This is MY POST!
Since it is supposedly fixed, can I just change preferences to Opt Out and the cloudstorage will clean itself up or do I have to go through the steps to do an Advanced Reinstall again? If it is the latter then this will have to wait as I have too many work projects to complete before I can invest the time to do this again.
