Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jess51's avatar
Jess51
Explorer | Level 3
3 years ago

Password Android App won't log in. "Oops! An error has occurred, please try again later."

Recently got a Pixel 7 (upgraded from 3A where everything worked fine). Dropbox is installed and logged in. 

Trying to get logged in to Dropbox Passwords app. I hit the "Sign in with Dropbox" button, it takes me to a permissions screen ("Dropbox Passwords for Android would like access to the files and folders in your Dropbox"). I hit Allow. It says "Checking your status", then an error box pops up: "Oops! An error has occurred, please try again later." 

I have now installed, uninstalled, and reinstalled the Passwords up at least a dozen times. Uninstalled and reinstalled the Dropbox app. Rebooted the phone. Always the same results. How can I get the Passwords app to log in?

Dropbox Passwords
Mobile
Setting up the apps

27 Replies

Replies have been turned off for this discussion
Show More
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey RahulT, just to make sure everything is right, can you check your security page here and let us know how many devices you have linked to your account?

  • RahulT's avatar
    RahulT
    Explorer | Level 3
    2 years ago

    Hi Hannah,

    Using the security page I unlinked all the devices.

    When I tried again to login to dropbox passwords
    I'm getting

    "Check your other device for a notification" message.

    As I removed and unliked every devices.(Except active device)

    Still I'm getting this message and I don't know to which device the notification is being sent.

     

    Do changing my password would be helpful?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for this info, RahulT.

     

    Can we actually send you an email, so we can take a closer look at the issue?

  • RahulT's avatar
    RahulT
    Explorer | Level 3
    2 years ago
    Yes Hannah, Sure

    Send me the email
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You got it, RahulT, I just emailed you, so I'll see you there!

  • RahulT's avatar
    RahulT
    Explorer | Level 3
    2 years ago

    Hi Hannah, I responded to the mail.

     

    Can you please check from your end.

  • RahulT's avatar
    RahulT
    Explorer | Level 3
    2 years ago

    Hi Hannah,

    I responded to the mail.

    Can you please check and confirm from your side

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!