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Jess51's avatar
Jess51
Explorer | Level 3
21 days ago

I can't log in to Dropbox Passwords - "Oops! An error has occurred, please try again later".

I'm having the same problem that I had 2 years ago when trying to set up Dropbox Passwords on my Pixel 7 (ticket #23077274).

I had to delete the app from my phone and am now trying to re-install it on the same phone. I am getting the same error message that I did before: Oops! An error has occurred, please try again later. 

I tried everything that was recommended before, including:

  • uninstalled both Dropbox and Dropbox Passwords apps, then reinstalled 
  • cleared cache for Dropbox Passwords (then uninstalled Dropbox Passwords app and reinstalled)
  • disconnected from Dropbox Passwords For Android under the security tab (then uninstalled Dropbox Passwords app and reinstalled)
  • verified that only 2 devices (including this Pixel 7, as far as I can tell) are tied to my account

Would love help getting this set back up again.

Android
Dropbox Passwords
Error Messages

11 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    21 days ago

    Welcome back to our Community, Jess51! Sorry to hear you’re having the same issue.

    Can you send me a screenshot of what you see on your Security page here, under the Devices section? Feel free to hide the names of your devices, if you wish to.

    I’d also like a visual of what you see here (under the “View Dropbox content” section).

    Let me know when you’re ready.

  • Jess51's avatar
    Jess51
    Explorer | Level 3
    18 days ago

    I'm happy to send these to you, if you tell me how. Am I missing this option here?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    18 days ago

    Hey Jess51! You can try copy pasting your screenshots directly in the message box of your reply here on the forum.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    17 days ago

    Thanks for the screenshot! Please correct me if I’m wrong, but you don’t see anything else under the “View Dropbox content” section, like “Dropbox Passwords for Android”, right?

  • Jess51's avatar
    Jess51
    Explorer | Level 3
    16 days ago

    I deleted that per one of the suggestions last time this happened.

  • Jess51's avatar
    Jess51
    Explorer | Level 3
    14 days ago

    It comes back whenever I try to reinstall the app on the phone, but it is currently uninstalled pending further direction from you.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    14 days ago

    Hi Jess51, just to clarify, do you only have 3 devices on which you're trying to use Dropbox Passwords? You mentioned previously that you have 2 devices, but now in the recent screenshot it's showing 3 devices.

  • Jess51's avatar
    Jess51
    Explorer | Level 3
    11 days ago

    Because the descriptions are so vague, that's hard to answer. As far as I know the Chrome listed is installed on the JessHP and therefore just one device.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Thanks for the update on this Jess51 - much appreciated. May we reach out via email to have a further look internally at this point? 

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