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Jess51
27 days agoExplorer | Level 3
I can't log in to Dropbox Passwords - "Oops! An error has occurred, please try again later".
I'm having the same problem that I had 2 years ago when trying to set up Dropbox Passwords on my Pixel 7 (ticket #23077274).
I had to delete the app from my phone and am now trying to re-install it on the same phone. I am getting the same error message that I did before: Oops! An error has occurred, please try again later.
I tried everything that was recommended before, including:
- uninstalled both Dropbox and Dropbox Passwords apps, then reinstalled
- cleared cache for Dropbox Passwords (then uninstalled Dropbox Passwords app and reinstalled)
- disconnected from Dropbox Passwords For Android under the security tab (then uninstalled Dropbox Passwords app and reinstalled)
- verified that only 2 devices (including this Pixel 7, as far as I can tell) are tied to my account
Would love help getting this set back up again.
11 Replies
- Nancy26 days ago
Dropbox Community Moderator
Welcome back to our Community, Jess51! Sorry to hear you’re having the same issue.
Can you send me a screenshot of what you see on your Security page here, under the Devices section? Feel free to hide the names of your devices, if you wish to.
I’d also like a visual of what you see here (under the “View Dropbox content” section).
Let me know when you’re ready.
- Jess5124 days agoExplorer | Level 3
I'm happy to send these to you, if you tell me how. Am I missing this option here?
- Nancy24 days ago
Dropbox Community Moderator
Hey Jess51! You can try copy pasting your screenshots directly in the message box of your reply here on the forum.
- Jess5123 days agoExplorer | Level 3
- Nancy22 days ago
Dropbox Community Moderator
Thanks for the screenshot! Please correct me if I’m wrong, but you don’t see anything else under the “View Dropbox content” section, like “Dropbox Passwords for Android”, right?
- Jess5122 days agoExplorer | Level 3
I deleted that per one of the suggestions last time this happened.
- Jess5120 days agoExplorer | Level 3
It comes back whenever I try to reinstall the app on the phone, but it is currently uninstalled pending further direction from you.
- Jay19 days ago
Dropbox Community Moderator
Hi Jess51, just to clarify, do you only have 3 devices on which you're trying to use Dropbox Passwords? You mentioned previously that you have 2 devices, but now in the recent screenshot it's showing 3 devices.
- Jess5117 days agoExplorer | Level 3
Because the descriptions are so vague, that's hard to answer. As far as I know the Chrome listed is installed on the JessHP and therefore just one device.
- Walter16 days ago
Dropbox Community Moderator
Thanks for the update on this Jess51 - much appreciated. May we reach out via email to have a further look internally at this point?
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