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rubendn
3 months agoHelpful | Level 5
"Pause Sync" does not automatically restart on my Windows device.
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time.
It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync.
Device
Dell Desktop
Operating System/Browser (if using the web)
Windows 11
Hi A M.13,
This was a known issue that our team was working on.
They have since fixed the issue.
Let me know if anything else pops up!
35 Replies
Replies have been turned off for this discussion
- Michael R.1001 month agoHelpful | Level 5
Absolutely not.
I already played guinea-pig spending hours doing reinstallations, running tests, and generating log files intermixed with emails back-and-forth to support to document the issue. I am not wasting more time (as it will take at least a few hours for a reinstalled Dropbox to "reindex") reinstalling a version which is already not working for multiple people (all reported in this thread in the last hour) just to show that the so-called fix does not actually work.
- Jay1 month ago
Dropbox Community Moderator
Hi Michael R.100, currently, the latest stable build is 240.4.8493, so there isn't a newer version out as yet.
Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?
- Michael R.1001 month agoHelpful | Level 5
I also just tested it with 240.4.8493 and the issue does NOT appear to be fixed, at least for that version. Is there a newer update (stable version) that has not been pushed out yet?
- Peter H.871 month agoCollaborator | Level 10
Hi, I am seeing this too, on 240.4.8493 (Windows 11 x64)
- rubendn1 month agoHelpful | Level 5
Not fixed as of version 241.3.4691
- Neal1 month ago
Community Manager
Hi A M.13,
This was a known issue that our team was working on.
They have since fixed the issue.
Let me know if anything else pops up!
- A M.131 month agoHelpful | Level 7
This seems to have resolved itself on my login the following day. If there is an explanation for the anomaly, it would be most useful. Thanks.
- A M.131 month agoHelpful | Level 7
This morning, I had paused syncing until 8am GMT and now I can not restart syncing at all as the menu options are for pausing syncing and not restarting syncing as per the image below
I tried to exit dropbox and restart but that made no difference. I also tried to change the time to pause syncing for to no avail but when I changed the time to 30 minutes (even though the display said it was paused), restarted dropbox the time duration for which it was paused changed (originally 8am before the exit and as shown above now 00:03). I am on version 240.4.8493 and on Windows 10 pro. Could it be a windows 10 issue?
Is there any way to setup upgrades so that beta versions are not installed please? I am not a fan of automatic upgrades for this reason and certainly don't want non stable versions installed without my knowledge/permission.
I always pause syncing during the day and restart at night before logging off so this is very important functionality for me so I would appreciate any help and resolution.
Another annoying feature I've noticed is that when syncing is paused, you have to click on the down arrow to show the menu whereas in the past you could click anywhere from the pause button to the down arrow (including the syncing paused phrase as underlined in the above image)
Thanks very much
- Homestar91 month agoHelpful | Level 5
Sorry to hijack another thread. I was hoping that OP solved his problem.
The issue has been happening for the past month or two once Dropbox updated the UI to the more modern version. I don't recall the version number, unfortunately. However, I have tried uninstalling/reinstalling the application and it doesn't work.
The one "clue" that I discovered in my troubleshooting is that if I "pause until tomorrow", the app will automatically resume late in the afternoon on its own instead of at 8:00am, like the notification says. This makes me think it's a timezone issue. I suspect Dropbox might always use UTC instead of my local timezone when determining when to resume syncing.
- Michael R.1001 month agoHelpful | Level 5
I should also add that I found the problem on multiple computers, so its not unique to a particular configuration on one machine.
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