Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
Solved
"Pause Sync" does not automatically restart on my Windows device.
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time.
It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync.
Device
Dell Desktop
Operating System/Browser (if using the web)
Windows 11
32 Replies
Not fixed as of version 241.3.4691
Hi, I am seeing this too, on 240.4.8493 (Windows 11 x64)
I also just tested it with 240.4.8493 and the issue does NOT appear to be fixed, at least for that version. Is there a newer update (stable version) that has not been pushed out yet?
- Jay
Dropbox Community Moderator
Hi Michael R.100, currently, the latest stable build is 240.4.8493, so there isn't a newer version out as yet.
Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?
Absolutely not.
I already played guinea-pig spending hours doing reinstallations, running tests, and generating log files intermixed with emails back-and-forth to support to document the issue. I am not wasting more time (as it will take at least a few hours for a reinstalled Dropbox to "reindex") reinstalling a version which is already not working for multiple people (all reported in this thread in the last hour) just to show that the so-called fix does not actually work.
Jay,
Agree with Michael. Have done that already and it doesn't fix anything. It has been reported for months and the only troubleshooting advice has been to uninstall and reinstall.
I even opened a ticket with tech support and guess what they suggested, yep uninstall and reinstall. No follow up about getting logs or any other information to actually try to figure out the problem.
It's the reboot your computer tech support and hope they forget about the problem.- Neal
Community Manager
Hi all,
My apologies, there was absolutely a miscommunication on my part.
There is a fix in place but it will take a few days to take effect.
I'll update here once we have confirmation of when it's fully rolled out.
Same issue, not fixed. This is ridiculous.
I just had this exact issue for the first time now, and yesterday, as I got a conflicted file (much likely because the synch didn't restart yesterday.) today I clearly saw the synch still paused after it's scheduled pause end (was just 30 min)
I tried a couple of other PCs, and Sync resumed perfectly. I can't see any common factor as to why some have the problem and some don't.
