Forum Discussion

Shmerl86's avatar
Shmerl86
Explorer | Level 3
3 years ago

Persistent update notification after upgrading to MacOS Ventura on M2 Pro MacBook Pro

I've recently upgraded my computer to a new MacBook Pro 16" with M2 Pro chip and MacOS Ventura.   Since making this upgrade, the Dropbox icon on my menu bar is constantly showing a red notification...
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Shmerl86 & DustySway, I just sent you an email, I'll see you there!

 

anonymous's avatar
anonymous
3 years ago

Please don't hide this in PMs, there are more people with this question.

 

Macbook Air 2020 M1, never-ending update requests.

Dropbox v173.4.6706

macOS Venture 13.3.1 (a)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey anonymous, thanks for joining this discussion and all the information you provided. 

     

    I just wanted to mention that the best way to assist with the issue at this point would be through email. If you don't mind us reaching out via email, please let us know here and we'll take it from there. 

  • anonymous's avatar
    anonymous
    3 years ago

    Sure! I would love to resolve this either way. If possible, someone should share the solution, though.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi anonymous, I just sent you an email, I'll see you there!

  • processional_arts's avatar
    processional_arts
    Explorer | Level 3
    3 years ago

    I have the same problem on a Macbook M2 machine. Have run the update multiple times but the message keeps coming back. This is clearly a widespread problem, and Dropbox should make the solution public. But in the meantime I would appreciate an email as well. 

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