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Possible conflict with Dropbox and Trend Micro (Dropbox freezing)
I have dropbox business, I will not say every computer, but half of the company's computers are crashing.
At first I thought it could be a driver, a virus, or even a windows 10 error. I got to format 2 of them, and still they keep crashing, they get frozen screen, I can not do anything, I have to force the physical button.
When I disable the dropbox, the computers work perfectly. All of them are running with the latest version 30.4.22.
Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns.
Thanks.I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
46 Replies
OK - will try on an affected machine.
Strange that one of the laptops is brand new and has only just had both Dropbox and Trend Micro WFBS installed. The registry should be clean.
- Jane
Dropbox Staff
Ross_SHi folks,
I just wanted to post here to acknowledge that we are looking into a possible conflict with Trend Micro. I'll reach out to a few of you via email with extra debugging steps.
Many thanks for spotting the issue!
- We are experiencing the same issue on all our computers with dp and trend micro. I would like to be kept up to date on a permanent solution. Currently we have disabled dp from startup and have the users start it manually.
- Lucio
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
Thank You..much appreciated.
Unfortunately, this hasn't worked for us. We have the issue on some machines (although not all) and for the affected PCs (my desktop included), the new patterns haven't solved it.
For information, I'm running pattern 14.295.00 ( updated 05/06/18 ) and Dropbox client v.51.3.65. I set my client to autostart and it caused the PC to hang again, so I've now had to set it back to manual.
- Ed
Hey mikemor22 - strange it's working on some PCs but not all. Assuming they're all under the same settings, we might need our tech team to investigate this further for you. Can you log a ticket on https://dropbox.com/support with the existing info so they can help investigate further?
You may also wanna do the same with Trend Micro as the issue was on their end. If you find any additional info that would be helpful to the community, feel free to post here!
Thanks
This is also still happening for me.
I'm using virus pattern 14.309 with dropbox 51.4.66
- This is not solved! as of 6/13/18 I have virus pattern 14.309
