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Problems created by new Dropbox app
I was able to resolve some of the issues in my last post, but I still have three significant problems, which I describe below.
I was out of the office for two weeks, and when I returned, Dropbo...
Hey Asjadsfjur, thanks for reaching out to our Community.
If all the files in your Dropbox folder before the update, were synced and available in your account online, they will also be available in the new location of the Dropbox folder.
You can see more info about the sync icons on your files here.
After the update, all new files added by other computers, will sync as online-only by default.
This and other info about the expected changes that come with Dropbox for macOS (which will answer your questions), can be found here.
Let me know if you have any questions.
I just had a thought: Is there any reason that I couldn't create a new folder at the very top level of Dropbox, move everything else i have in dropbox to that folder, and then set that folder to always keep offline copies. In theory, that setting would apply to all of the subfolders, and everything would be kept on both the local machine and in the cloud. Can any of you think of a reason that that would not work?
I ran this solution by Dropbox support, and they said it would work. Its pretty crazy that we have to do this, and I haven't tested this yet to be 100% sure it is true. That said, I can't see any reason why it wouldn't work. Let's hope!
Oh goodness, the interface for this community seemed to imply that my last post would appear as a reply to my post from a few days ago. However, it appears that posts just come up in the other that they are added to the system. As a result, my last posted didn't have the relevant context. Here is the full story.
My goal is to have existing and new files be offline only by default. A support tech at Dropbox confirmed that the following steps would produce that result.
- Create a new top-level folder called "Top level work-around folder" and set it as offline only
- Move all of my other folders into "Top level work-around folder"
- Create all new files and folders in "Top level work-around folder"
I haven't done this yet, but I hope it will work. I can't see any reason why it won't. If anyone tries this, it would be helpful if you posted to let everyone know if it worked or if it failed.
So I just tried to do this, and it isn't simple. As soon as I moved the files, I got a storm of dialog boxes that read "DropboxFileProvider is downlaoding a file from com.getdropbox.drop. The file won't open until the download completes." With two choices: "stop downloading" and "continue waiting." This continued for about 15 minutes, and I couldn't do anything on my machine at that time. One of the dialog boxes refuses to go away. The dropbox app says that the files are now all synched up. Can I trust that? I don't know.
"So I just tried to do this, and it isn't simple. As soon as I moved the files, I got a storm of dialog boxes that read "DropboxFileProvider is downloading a file from com.getdropbox.drop. The file won't open until the download completes."
Did you do the Mac Dropbox upgrade already? Trying to figure out if I should try this before the upgrade or after. When (if) I do it, I will do one folder at a time into the new top level folder. Maybe something that isn't critical, then test creating a new file in it and see if it syncs to my other devices.
It couldn't hurt to move the files in batches. I moved everything into the new folder after the upgrade. The storm of dialogs did stop after about 20 minutes, and it appears that everything made it over OK. The tech I exchanged email with said that if a folder has a green circle with a white check mark in it, the folder is offline and synched to the cloud. I think that this also means its subfolders are offline and synched as well. I
I'm going though the same storm of "DropboxFileProvider is downloading a file from com.getdropbox.dropbox" right now on one of my machines! Wondering how this is helpful to anybody?
- Megan
Dropbox Community Moderator
Hi LivePaola, how are you today?
How long has this been happening for? Can you also hover your mouse over your little Dropbox icon, on your menu bar, near your WiFi to let me know the version of the app that you're using?
If you have any screenshots, feel free to attach them here!
Keep me posted!
Hi. My Dropbox version is 172.4.7555 - Up to date.
Today was the first time I saw the phenomenon. It happened after I noticed that files were not properly syncing to my computers and I went (again) to find Dropbox in Library/CloudStorage and re-select 'Make available offline'. I wasn't able to save any screenshots because as my screen got completely covered in notifications, I could not switch to another app fast enough before a new notification came onto the screen. This lasted for about 15-20 minutes? At the end I had to reboot (twice) and now things seem to be working again.
Hi Hannah,
this happened again today as described. The message storm has now been going on for about 90 minutes, at a progressively slower speed as the machine runs into memory constraints I assume. You can see a quick video (only 20 seconds) here:
https://www.dropbox.com/sh/dwbhhkvgunt1e2w/AAAUpFTukEjadAYRYHzaZ9Yfa?dl=0
It is definitely an issue because while that process goes on the computer becomes completely unusable. It is a Mac, OS Monterey 12.6.5.
Thanks in advance for any suggestions about how to make the "Make available offline" stick without this recurring.
Will do. Thanks!
- Hi Walter. I just updated to the new version you linked and then went again to Make Available Offline. Unfortunately I am getting the same message storm I got on two previous occasions, so apparently the issue is not solved. Thank you for your attention.
So, I remain puzzled as to why it is happening with macOS Monterey 12.6.5, which is what my machine is running. It appears that unfortunately, being a 2016 MacBookPro, it cannot be updated to macOS Ventura 13. What should I do? I've never had any software not run correctly on it and with Dropbox it's the first time it has happened. Also, there seems to be no way to revert to a previous version of Dropbox that is compatible with what I have. Thanks in advance for any solutions.
- ~Library/Cloud Storage is a unique location on each computer.I have two other laptops that I will be updating the Dropbox app on.How does each computer NOT duplicate/triplicate the files when I update the app?
