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Problems created by new Dropbox app
I was able to resolve some of the issues in my last post, but I still have three significant problems, which I describe below.
I was out of the office for two weeks, and when I returned, Dropbo...
Hey Asjadsfjur, thanks for reaching out to our Community.
If all the files in your Dropbox folder before the update, were synced and available in your account online, they will also be available in the new location of the Dropbox folder.
You can see more info about the sync icons on your files here.
After the update, all new files added by other computers, will sync as online-only by default.
This and other info about the expected changes that come with Dropbox for macOS (which will answer your questions), can be found here.
Let me know if you have any questions.
This change in DROPBOX did indeed break everything. I was at a conference tonight and could not open my company database file because DROPBOX decided that my files should be stored online and not on my hard drive. The building I was in had minimal wifi -- it took 40 minutes to download the database (900mb) to be able to use it. My presentation time was 30 minutes. This was a train wreck. It was said elsewhere here: The great benefit of Dropbox, which I have been using since about 2010, is that it was invisible -- it just worked. On my Mac, I like to use things that just work.
Dropbox is no longer invisible and it doesn't just work anymore. My presentation tonight was ruined by the folks at Dropbox who decided to substitute their opinions as to where my files should reside with their own opinion. Dreadful update. If I knew this was the ramification, I would never have updated.
Iâm so sorry to hear that this happened to you. I concur completely. The crazy thing is that I canât see how this could be on their business interest. How do they benefit from forcing me to store my files online only? Does they think that it will encourage me to buy a small hard drive so I am dependent on their service? If so, they miscalculated. Now, I just want to leave.
- Emmet
Community Manager
Hello users,
Two things about these issues. Firstly, if you want to keep your files offline, we recommend you follow these instructions.To ensure all files and folders contained within a Dropbox folder are available offline, users should:- Open Finder
- Select all the folders the default setting should be applied to or select the entire Dropbox folder in ~/Library/CloudStorage
- Right click and select âmake available offlineâ
If this isnât working for you, please let us know if we can follow up with you via email and we will escalate.
Secondly, for the external drive issue, the File Provider API only supports your Dropbox folder in ~/Library/CloudStorage. We are actively working on a solution to support external drives on the updated Dropbox for macOS. While we work to implement a solution, customers who have their Dropbox folder on an external drive will not be migrated to the updated macOS experience. External drive support will continue to work as usual on your current experience.We will keep you updated when we have more details to share.
Regards,
Emmet
