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Problems created by new Dropbox app
I was able to resolve some of the issues in my last post, but I still have three significant problems, which I describe below.
I was out of the office for two weeks, and when I returned, Dropbo...
Hey Asjadsfjur, thanks for reaching out to our Community.
If all the files in your Dropbox folder before the update, were synced and available in your account online, they will also be available in the new location of the Dropbox folder.
You can see more info about the sync icons on your files here.
After the update, all new files added by other computers, will sync as online-only by default.
This and other info about the expected changes that come with Dropbox for macOS (which will answer your questions), can be found here.
Let me know if you have any questions.
Hi Hannah,
this happened again today as described. The message storm has now been going on for about 90 minutes, at a progressively slower speed as the machine runs into memory constraints I assume. You can see a quick video (only 20 seconds) here:
https://www.dropbox.com/sh/dwbhhkvgunt1e2w/AAAUpFTukEjadAYRYHzaZ9Yfa?dl=0
It is definitely an issue because while that process goes on the computer becomes completely unusable. It is a Mac, OS Monterey 12.6.5.
Thanks in advance for any suggestions about how to make the "Make available offline" stick without this recurring.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorWill do. Thanks!
- Hi Walter. I just updated to the new version you linked and then went again to Make Available Offline. Unfortunately I am getting the same message storm I got on two previous occasions, so apparently the issue is not solved. Thank you for your attention.
So, I remain puzzled as to why it is happening with macOS Monterey 12.6.5, which is what my machine is running. It appears that unfortunately, being a 2016 MacBookPro, it cannot be updated to macOS Ventura 13. What should I do? I've never had any software not run correctly on it and with Dropbox it's the first time it has happened. Also, there seems to be no way to revert to a previous version of Dropbox that is compatible with what I have. Thanks in advance for any solutions.
- ~Library/Cloud Storage is a unique location on each computer.I have two other laptops that I will be updating the Dropbox app on.How does each computer NOT duplicate/triplicate the files when I update the app?
