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SE1derful's avatar
SE1derful
New member | Level 2
6 months ago
Solved

Right click Dropbox menu disappeared after the new Dropbox for Windows update.

What is says on the title - I've been "upgraded" to the latest version of Windows Dropbox that has a new column for sync status, but my right click context menu (for making files offline/online and v...
desktop
windows
  • SE1derful's avatar
    SE1derful
    6 months ago

    Hi Megan,

    Thank you for the update.  Reinstalling Dropbox seems to have done the trick, the context menu is back and I have the Cloud API version still (225.4.4896).

    On the downside, despite the folder location being the same it needed to redownload a huge amount of my files - it's a good thing I don't have an internet cap!

    Thank you again for taking the time to reply.

    SE1derful

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi there, SE1derful​, let's jump right into this! 

As a first step, would you mind hovering your mouse over the little Dropbox icon in your task bar, next to your WiFi? That should give us the version of the Dropbox desktop app that you've installed on your machine. 

Also, can you try out these steps, and let me know if they make a difference?

Keep me posted, and we'll take it from there!

  • SE1derful's avatar
    SE1derful
    New member | Level 2
    6 months ago

    Hi Megan,

    Thank you for the reply.

    My app version is 225.4.4896.  I  don't have any app overlay icons missing, and my computer is a personal device so I don't have access to Intune to manage any policies.

    SE1derful

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hey SE1derful, you're most definitely right! 

      I hyperlinked the wrong reply, and thread. My apologies for that!

      I reinstated the link, and it should now point you to these steps, which are the correct ones. Can you take a look? 

      • SE1derful's avatar
        SE1derful
        New member | Level 2
        6 months ago

        Hi Megan,

        Thank you for the update.  Reinstalling Dropbox seems to have done the trick, the context menu is back and I have the Cloud API version still (225.4.4896).

        On the downside, despite the folder location being the same it needed to redownload a huge amount of my files - it's a good thing I don't have an internet cap!

        Thank you again for taking the time to reply.

        SE1derful

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