Forum Discussion

JR_1971's avatar
JR_1971
Explorer | Level 3
3 years ago

"Save to Team Space?" error on Desktop

Members of my Dropbox team and I are having a nerve-racking reoccurring issue:     Occasionally we'll get a pop-up from Dropbox desktop where it appears that Dropbox does not recognize my local sy...
desktop
dropbox business
Error Messages
sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

The issue has occurred because of step 1 - Dropbox is not intended to run on external drives and by ejecting the drive while Dropbox was running you are actually very very lucky it hasn't just deleted everything across all accounts. 

 

It probably isn't going to recognise the local copy as Dropbox has no idea 'what' that version is. 

 

What I'd suggest to try is:

  1. Get somebody to backup the data before going any further. There are HUGE risks of data loss here now due to step 1 above. 
  2. Unlink Dropbox from your device. 
  3. Tidy the directory up online
  4. Delete or tidy the directory up on your computer/the folder you want to use
  5. Reinstall Dropbox and go through the ADVANCED set up. Navigate to the directory Dropbox is in and let it use that one. It will say its going to use a previous version
  6. Give it time to sync and create its databases. It will say that its deleting/moving/joining and leaving shares. You need to trust it and just leave it here, 
  7. HOPEFULLY that will fix it.
JR_1971's avatar
JR_1971
Explorer | Level 3
3 years ago

Mark! Thank you very much for your reply! We're going to re-think how we use Dropbox for this project.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!