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Forum Discussion

Road_warrior's avatar
Road_warrior
Helpful | Level 6
2 years ago
Solved

Slow sync issue after updating the desktop app to v210.4.4854.

Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize....
desktop
upgrades
  • Road_warrior's avatar
    Road_warrior
    2 years ago

    There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.

    I now have 212.4.5767 

Road_warrior's avatar
Road_warrior
Helpful | Level 6
2 years ago

When I click, a new screen appears but it is blank except for Like or Dont Like.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Road_warrior!

 

Did you check your activity tray that Walter suggested in your app? 

 

Also hello Tod-D! 

 

Is it possible that you have more than 300k files in your Dropbox folder?

 

That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate.

 

And you can also increase the bandwidth that the Dropbox app uses, by following the steps here, to speed up syncing. Have you tried that?

 

Let me know how it goes.

  • Tod-D's avatar
    Tod-D
    Explorer | Level 3
    2 years ago

    Hello,

    I have about 75k files

    Connection is running about 250Mbps per Ookla

     

    Curiously, I have two machines running Ubuntu 22.04 and they seem to be running fine.

    Three machines running Ubuntu 24.04 + SUSE Tumbleweed and they are all having the problem.

     

    It's possible there was something else in the update that caused this...?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Tod-D - thanks for the additional information.

       

      Could you try signing out of your account through the app's preferences and then back in and let us know if this persists?

       

      Thanks!

      • Tod-D's avatar
        Tod-D
        Explorer | Level 3
        2 years ago

        I let Dropbox run on one SUSE OS all night after stopping it and restarting it via command line. It did finally complete it's syncing and seems to be running normally. I am running another OS and letting it run for the day, then I will reboot into the first one and see if it stays "happy".

         

        Stay tuned.

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