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Forum Discussion

Road_warrior's avatar
Road_warrior
Helpful | Level 6
2 years ago
Solved

Slow sync issue after updating the desktop app to v210.4.4854.

Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize....
desktop
upgrades
  • Road_warrior's avatar
    Road_warrior
    2 years ago

    There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.

    I now have 212.4.5767 

Tod-D's avatar
Tod-D
Explorer | Level 3
2 years ago

Hello,

I have about 75k files

Connection is running about 250Mbps per Ookla

 

Curiously, I have two machines running Ubuntu 22.04 and they seem to be running fine.

Three machines running Ubuntu 24.04 + SUSE Tumbleweed and they are all having the problem.

 

It's possible there was something else in the update that caused this...?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Tod-D - thanks for the additional information.

 

Could you try signing out of your account through the app's preferences and then back in and let us know if this persists?

 

Thanks!

  • Tod-D's avatar
    Tod-D
    Explorer | Level 3
    2 years ago

    I let Dropbox run on one SUSE OS all night after stopping it and restarting it via command line. It did finally complete it's syncing and seems to be running normally. I am running another OS and letting it run for the day, then I will reboot into the first one and see if it stays "happy".

     

    Stay tuned.

  • Tod-D's avatar
    Tod-D
    Explorer | Level 3
    2 years ago

    The second SUSE OS also completed and both seem to be performing normally even after reboots.

    Thanks for your help!

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