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Road_warrior's avatar
Road_warrior
Helpful | Level 6
1 year ago
Solved

Slow sync issue after updating the desktop app to v210.4.4854.

Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize....
desktop
  • Road_warrior's avatar
    Road_warrior
    1 year ago

    There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.

    I now have 212.4.5767 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the screenshot Road_warrior - much appreciated.

 

Could you try signing out from your account via the app's preferences and then back in?

 

If syncing gets stuck again after that, let us know and we'll reach out via email to investigate further. 

Road_warrior's avatar
Road_warrior
Helpful | Level 6
1 year ago

Walter

Same issues. Trying to sync 332 files that it is unable to sync and I am trying to correct them. Any advice?

  • Road_warrior's avatar
    Road_warrior
    Helpful | Level 6
    1 year ago

    Now have a message:

    "Program: C:\Program Files (x86)\Dropbox\Upgrade\DropxboxUpgrade.exe R6030 - CRT not initialised"

    Do what now?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi Road_warrior!

       

      According to Microsoft, the reason for this issue could be related to antivirus programs interfering with DLL loading.

       

      Can you take a look at the article here, to see if it helps?

      • Road_warrior's avatar
        Road_warrior
        Helpful | Level 6
        1 year ago

        Thanks Megan

        The problem rectified itself, so no issues with your help screen. It was not helpful.

        The program now tells me that we have "333 files unable to the sync" so how do I get to see the names of them and installed them from OUTSIDE  of Dropbox?

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