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Slow sync issue after updating the desktop app to v210.4.4854.
Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize.
There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.
I now have 212.4.5767
34 Replies
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- Hannah
Dropbox Community Moderator
Sorry to hear about this, Road_warrior.
Can you let us know what your computer's OS and version is?
Have you restarted your computer ever since this started happening?
And can you please also send us a screenshot of that box you're referring to?
Thanks in advance.
Window 10
Yes many times. Seems to be the same LONG problem
Cant get the screen image (Snagit) to cut over
Other system resources are CPU 94%, Memory 85% and Disk 20%
- Rich
Super User II
Road_warrior wrote:
Other system resources are CPU 94%, Memory 85% and Disk 20%
What is taking up all that CPU time? Sort by CPU and it should put the CU heavy tasks at the top of the window.
CPU issues are:
Tray Assistant 25% to 65%
Antimalware Service Executable 35% to 45%
Microsoft Software Protection Service 25% to 40%
Threat Protection Service 15%
I have now set Window Threat Protection to only once a day so Tray Protection is now about 65%
This is the Tray Assistant. There is not button that tell me how to get a list of the corrupted files. There is there nothing on my web page. So how to get a list of the files?
- Walter
Hey Road_warrior - thanks for the screenshot and the additional information.
Could you try clicking on the app's icon and then on the "View sync issues" button to see if there's anything listed there?
I'm having a similar problem with this latest upgrade on Linux. I have the problem with both Ubuntu 24.04 and SUSE Tumbleweed distributions
It seems to be on a (endless?) loop of indexing, uploading and downloading. I received an error that it lacked permission to Dropbox.txt. I input my super user password with seemed to satisfy the popup. Then it proceeded to it's endless loop.
Hello, sorry probably not the right place to start a ticket.... I also posted this as a reply to another user with a similar issue.
I'm having a similar problem as others with this latest upgrade on Linux. I have the problem with both Ubuntu 24.04 and SUSE Tumbleweed distributions
It seems to be on a (endless?) loop of indexing, uploading and downloading. I received an error that it lacked permission to Dropbox.txt. I input my super user password with seemed to satisfy the popup. Then it proceeded to it's endless loop.
When I click, a new screen appears but it is blank except for Like or Dont Like.
