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SteveS2's avatar
SteveS2
New member | Level 2
3 years ago
Solved

Sync icons are missing after MacOs Ventura update

Hey everyone,

 

After I've updated my mac to Ventura, the Dropbox sync icons disappeared in my dropbox folder. Everything works fine, but when I have 2 folders opened I can't see which one is the Dropbox one and which one is the local one.

 

Is it a new UI choice ?

 

Thanks

desktop
Mac
sync
  • Jay's avatar
    Jay
    3 years ago

    Have you tried marking it as offline to see if a green mark appears on the file?

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey gonzalogarcia19 - sorry to hear about this.

     

    I can see that you have One Drive running on your computer. Can you temporarily quit it or uninstall it from your machine and let us know if the issue with the Dropbox syncing icons persists?

  • gonzalogarcia19's avatar
    gonzalogarcia19
    Explorer | Level 3
    2 years ago

    I have done it and now the sync icons work. This is very weird. I do not need one drive for the time been but what if I do?? Would this problem persist if I install one drive again?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi gonzalogarcia19!

     

    Generally, we don't recommend two cloud providers syncing the same folder path, since that can cause some issues. 

     

    I can't tell you for sure if the issue will re-appear once you install OneDrive again, but it is possible. 

     

    You can always use both of them, but make sure to pause Dropbox, when syncing your content using OneDrive, or vice versa. 

     

    I hope this helps!

  • gonzalogarcia19's avatar
    gonzalogarcia19
    Explorer | Level 3
    2 years ago

    Onedrive and dropbox are not on the same folder path. I use them for different things and don't want to have the same on both. Also, for many many years until I upgrade to Ventura, this was never an issue. But ok. I'll keep it in mind. thanks for the help 

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