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modelling architecture's avatar
modelling architecture
Explorer | Level 4
3 years ago

Sync Icons missing on Windows 11

 

Hi all, 

 

Our sync icons next to the folders/files are missing on my computer. I cannot see if the files are local or online only.

 

I have resinstalled dropbox, and they were back for one day and have now dissappeared again. 

 

Please help!

desktop
dropbox business
Setting up the apps
sync
windows

15 Replies

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  • CT 's avatar
    CT
    Helpful | Level 5
    2 years ago

    I didn't mean to take out frustration/be a **bleep**. If that's the way it came across, apologies. 

     

    Multiple same questions have a link that takes you to the same dead end. That's all.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to see that these steps worked for you, ct .

     

    Some threads will get archived after a while, but I'm glad you were able to figure it out and resolve the issue.

     

    If you need anything else, please let us know.

     

    Have a great weekend!

  • Ripples88's avatar
    Ripples88
    Explorer | Level 4
    2 years ago

    I have the same issue.  No sync icons displaying either in Files Explorer or Dropbox online.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Ripples88. The Dropbox website doesn’t show any syncing icons anyways, so it’s normal to not see any there.

     

    Regarding your desktop app though; are you seeing the Dropbox icon in your system tray?

     

    Can you let me know your app’s version and its syncing status? 

  • Ripples88's avatar
    Ripples88
    Explorer | Level 4
    2 years ago

    Hi Nancy, Thanks for your reply.  Brent from Dropbox tech support had said that apparently if one is also using OneDrive, (which I am), Windows imposes a restriction.  

    Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.
    If there are more than 15, then the Dropbox icons or context menus may not show. To fix this and move the Dropbox sync icons to the first 15 positions....Follow the steps in the following article to open your Windows 10 registry editor (applicable to Windows 11 also):
    - https://support.microsoft.com/en-us/windows/how-to-open-registry-editor-in-windows-10-deab38e6-91d6-e0aa-4b7c-8878d9e07b11 

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