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dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 7
3 years ago
Solved

Sync icons no longer appear in Finder after upgrading

I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920   I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.   I ...
desktop
Dropbox Backup
GUI
Mac
sync
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for this, Cody!

     

    Can you also try giving Dropbox full disk access to see if that helps?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey everyone! Just to make sure we’re on the same page, can you please let me know if you’ve all already tried to reinstall your Dropbox app and also, refresh your Finder?

 

Also, Scissoir and Glue, can we open a ticket for you, and investigate this further by looking into your Dropbox account?

Cody_P's avatar
Cody_P
Explorer | Level 3
3 years ago

Hi Nancy,

 

Yes. I've re-installed the app and refreshed finder. The thing that temporarily worked for me was when I granted dropbox full disk access and then restarted my system. I had the icons for a short while but then they disappeared after another system restart.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Cody_P, if you're still facing the same issue, can you try an advanced re-install, please? 

  • Cody_P's avatar
    Cody_P
    Explorer | Level 3
    3 years ago

    Hi Megan,

     

    Sure. I can give that a go.

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