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Sync icons no longer appear in Finder after upgrading
I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920 I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder. I ...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the follow-up, ThisHighUp!
One more thing I’d like to ask; do you have any other third-party cloud service apps on your computer? If yes, please close them, then close the Dropbox app, quit and relaunch Finder again with the same steps, and finally relaunch the Dropbox app.
Keep me posted on any updates.
Hi Nancy, ok so oddly, yesterday when I turned on my machine the sync icons were working; I assumed maybe something happened via another restart. However, now today, they are not working again. Nothing has changed between last night shutting the comp down and today turning it back on.
To answer your other question, as mentioned in my original reply, the only other Finder extensions I'm running are Keka and Adobe Creative cloud in which I already tried disabling both. Also, no other cloud-based apps running on the machine.
- Nancy
That’s interesting indeed, ThisHighUp. At this point, I think it may be best to log a ticket and investigate this internally.
Is it alright to contact you at the email address showing here?
Yes, sounds good, thanks again.
I've had this problem for the past 6 months.
I've opened a case with Support, but despite my wasting days of my life implementing their suggestions, nothing has worked.
- Nancy
Please check your email address, when you can ThisHighUp, and reply back to my email.
MLondon, you can send me your ticket number here if you want, and I’ll check the progress of your case.
