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Syncing error with the Dropbox mobile app on Android
Hello, for several days I'm experience a syncing error with the Android app. Anything updated from the Android device appears on other connected devices, but not the other way around. Updated files from my home and work computers appear at dropbox.com but not in the Android app. I have restarted my phone several times and removed and reinstalled the Android app. The only way to get files to sync now is to logout and log back in, but I really shouldn't have to do that every time I want to update my to do list from my phone. Please help!
Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way. I thank the staff for their help!
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I'm sorry for the "undefined" comments above. Now I'm having trouble with this website too. I encountered the syncing error again less than an hour ago and updated the plain text file from my phone. The "events" page shows it as "(conflicted copy)."
- Walter
Dropbox Community Moderator
Did you have the same file open on another device of yours while you were editing it on your mobile PDub81? This could explain why you're seeing a conflicted copy.
Also, what is your device's exact OS version and the version of the Dropbox app installed there?
No, the file was not open on another device. Android OS version 14, Dropbox Android 410.2.6
- Jay
Just for clarification, was the text file open on the Dropbox site as well, or only on the mobile app while you were editing the file?
No, only the mobile app.
- Jay
Does this occur when you edit a text file regardless of the location in your Dropbox account?
I don't know. I've only noticed it with a single file in the main folder, not a subfolder.
- Jay
Could you try testing it with a file in a private, unshared, subfolder to see if you get the same behavior? What is the name of the file, and does it occur on any file?
Are you certain that this file isn't being accessed by any programs on your computer or any other apps or services that could be connected to Dropbox?
File name is 00 Calendar. It is literally the only file I access from multiple devices on a daily basis. Yes, it is closed on other devices when the syncing error occurs.
- Jay
Does the issue occur on any other text file on your Dropbox account, either if it's a different name, or if the file is in a different location?
