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albinotoni
3 years agoHelpful | Level 6
Syncing even when the app is off
My dropbox is syncing on two different macs when the app is off. On the DB-preferences I have checked out starting the app on startup and dropbox is also not on the list of apps which are started when logging in in the preferences of mac. The other mac is running Ventura and the other Monterey. Has anyone else noticed similar?
Thank you for your patience. We are aware of this change that was introduced as part of Apple’s File Provider update. Dropbox will continue to sync even when the app is shut off. If you do not want the sync to continue in the background, you can select 'pause sync'.
We are currently working on a solution which is planned for release in Q3 this year. However, please note that this is a preliminary date and is subject to change.
Thank you.
21 Replies
Replies have been turned off for this discussion
- fssbob3 years agoCollaborator | Level 10
I observed it after using the "Quit" command from the Dropbox icon in the menu bar. I also observed it after starting up a Mac where "Start Dropbox on system startup" is unchecked. (I didn't mean that I had uninstalled the Dropbox app.)
- Jay3 years ago
Dropbox Community Moderator
Do the files in the Dropbox folder have syncing icons when there are changes made? Does the syncing occur both ways (meaning adding a test file on the site results in it appearing on the machine, and vice versa)?
- fssbob3 years agoCollaborator | Level 10
Yes, they have syncing icons. Yes, it goes both ways. And if I right-click on a file or folder, the normal Dropbox items are in the context menu.
- Jay3 years ago
Dropbox Community Moderator
This would mean that the Dropbox desktop application is still running if the sync icons are still visible.
Could you try reinstalling the app, without uninstalling it first, by using this link, and then reboot your machine entirely?
- fssbob3 years agoCollaborator | Level 10
I've already done that. Multiple machines. I strongly suspect it's a "feature" related to the new setup, not an install issue.
- Emmet3 years ago
Community Manager
Hi fssbob ,
We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?
Thank you!
Emmet
- albinotoni3 years agoHelpful | Level 6
Any ideas about this?
- fssbob3 years agoCollaborator | Level 10
Sure, but I'm surprised you're having to reach out to me about it. I've observed it on three different, unrelated machines, one running Monterey and the other two running Ventura. It appears to be a "feature", and I can't believe you're not seeing it on any of your test setups.
- Megan3 years ago
Dropbox Community Moderator
Hi fssbob, I just sent you an email, feel free to respond back to me, and we'll take it from there!
- albinotoni3 years agoHelpful | Level 6
Hi Megan.
Did you get any idea about this?
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