Syncing is interrupted. But why?

My DB account has over 9TB (out of 33TB) of available space, and my computer HD has over 2TB space available. I am trying to sync a folder with 79GB. So space is definitely not a problem. 

Exactly - just like everyone else here, I am trying to sync and suddenly it says "Syncing is interrupted". Similar to other people on this forum, the app claims that 120 files had sync issues. I have tried this now a couple of times, and every time it finds different 120 files. If I remove those files, it finds new ones. This seems to be a bug in the app. 

Hey theeconomist1 - sorry to jump in here, but I just wanted to mention that you can always reach out to our support team directly for further assistance with device and account specific information.

That said, could you send us a screenshot of the app's exact status when this error comes up and clarify the type(s) or extensions of the files you notice this on? 

Hi Walter, 

I will reach out. However, I think the solution would be helpful to other people on this forum, as well. 

I am attaching the screenshot. In this case these are JSON files. However, I have the same issue with .TXT files, and also with images (.JPG). 

Thanks for he screenshots theeconomist1 

Have you tried signing out of your account through the app's preferences and re-logging in just like another user did here? 

Yep. I signed out, through the preferences, and deleted the old dropbox files and tried syncing anew.  Same problem. I tried doing it on my old computer and my new computer (signing out, reinstalling DB, singing back into the account). Same problem. New Mac is running 14.4.1, old Mac is running 12.6.6. That is why I have now a lot of files stuck on Dropbox that I can't sync any more to my computer.

Hey theeconomist1, did you get a moment to reach out to our support team about this after all?

It would be best, since I think we'd need to access more account specific info at this point.

Let me know if you did and make sure to give us your ticket number as well.

Thanks!

I contacted the support. My ticket number is Ticket #23729126. I am just trying to get my files off your website at this point, so any fix/advice you could provide would be greatly appreciated. 

Thanks for that, theeconomist1. I located your ticket in the system and left an internal note for our team. 

From what I can see, our agent has also sent you a recent email, so please take the time to check it, as well.

The help through the ticket was completely useless, and the person marked it as 'resolved'. I know I can in theory download the files from dropbox.com, but of course the website tells me the folders are too big to zip. The whole point is that I can't get the files to be available offline, because of the issue I mentioned here (which other people seem to have as well). How can DB offer accounts with TBs of space, and expect people to not upload a lot of files on there? I teach at one of the top business schools in the country, and I honestly can't recommend your product in good faith to my MBA students for their buseness needs any longer. A lot of people on this forum seem to have the same problem, which started occuring recently (my guess is with a new update), and DB's best advice is to go to dropbox.com and download the files by hand (which is not even technically possible)!?

Hey theeconomist1, after checking your ticket number it seems the ticket is marked as "pending". 

Also, I see your point, however the desktop app usability starts to decline if you have more than 300K downloaded locally on the device. Keep that in mind. 

As for the issue you mentioned here about syncing being interrupted, would you mind sending me a screenshot of said error message, and the files it shows you in the activity tab?