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ronbannon's avatar
ronbannon
Explorer | Level 3
2 years ago

textClipping file is EMPTY

I am running Dropbox v181.5515 on OS X 13.5 and a .textClipping file shows zero bytes. Yes, I read that there's an issue, but when I click on this particular file in the Finder, it shows "Clipping contents: unknown." This file is supposed to have content, and I am worried that this issue is more widespread than just me or this one file.

 

Is Dropbox aware of this issue?

desktop
Error Messages
Mac

9 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for posting here today, ronbannon!

     

    From what I understand, you’re currently running a beta desktop build (181.3.5515) on your Dropbox app, right? 

     

    Are you seeing the same error for all .textClipping files or just this one? Please upload a screenshot of the error, as well, to have a visual.

     

    Finally, I’d like you to clarify the syncing status of this .textClipping file; is it available offline or online-only instead? If you’re not sure, you can upload a screenshot of its syncing icon, too. 

     

    Let me know, when you’re ready.

    • ronbannon's avatar
      ronbannon
      Explorer | Level 3
      2 years ago

      Yesterday I duplicated the file in Finder; the copy opens and shows content, but not the exact original copy. I am running v1813.5516 of Dropbox. I can't share a screenshot because the file contains private information.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi ronbannon, could you attach the screenshot of the error, while hiding any personal information to understand what you're seeing?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you clarify why you believe this is related to Dropbox? 

         

        If you quit the Dropbox desktop application, does the issue occur again?

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