Forum Discussion

ronbannon's avatar
ronbannon
Explorer | Level 3
3 years ago

textClipping file is EMPTY

I am running Dropbox v181.5515 on OS X 13.5 and a .textClipping file shows zero bytes. Yes, I read that there's an issue, but when I click on this particular file in the Finder, it shows "Clipping co...
desktop
Error Messages
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting here today, ronbannon!

 

From what I understand, you’re currently running a beta desktop build (181.3.5515) on your Dropbox app, right? 

 

Are you seeing the same error for all .textClipping files or just this one? Please upload a screenshot of the error, as well, to have a visual.

 

Finally, I’d like you to clarify the syncing status of this .textClipping file; is it available offline or online-only instead? If you’re not sure, you can upload a screenshot of its syncing icon, too. 

 

Let me know, when you’re ready.

ronbannon's avatar
ronbannon
Explorer | Level 3
3 years ago

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you clarify why you believe this is related to Dropbox? 

     

    If you quit the Dropbox desktop application, does the issue occur again?

    • ronbannon's avatar
      ronbannon
      Explorer | Level 3
      3 years ago

      It is a cloud-based file; I need to download it to see its content. That's why I believe it's a Dropbox issue.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        And when you download it, but then close the Dropbox app, does the issue persist, ronbannon?

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