Forum Discussion

Christian E.9's avatar
Christian E.9
Collaborator | Level 9
8 months ago

The context menu options are missing from my macOS Sequoia 15.4.1, even though the app's syncing.

After setting up a new MacBook Air M3 running macOS Sequoia 15.4.1, the Dropbox Finder contextual menu items (like “Share Dropbox Link”, “View on Dropbox.com”, etc.) are missing — even though Dropbox...
desktop
Mac
Christian E.9's avatar
Christian E.9
Collaborator | Level 9
8 months ago

Thanks for the quick response, Nancy!

I do not see the Dropbox sync status icons (e.g. green checks or cloud symbols) in Finder.

The app is syncing correctly in the background — files appear and update — but neither sync icons nor contextual menu options are showing.

Thanks again! Looking forward to your guidance.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for the updates as well, Christian! Can you send me a visual of your app’s syncing status, as well? It’ll help me investigate this further. 

Besides that, when relaunching the Finder on your Mac device, did you follow these exact steps?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!