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Forum Discussion
The context menu options are missing from my macOS Sequoia 15.4.1, even though the app's syncing.
After setting up a new MacBook Air M3 running macOS Sequoia 15.4.1, the Dropbox Finder contextual menu items (like “Share Dropbox Link”, “View on Dropbox.com”, etc.) are missing — even though Dropbox is syncing files properly.
Dropbox version: 223.4.4909
Steps to Reproduce:
- Install Dropbox from the official site (.dmg)
- Log in and allow sync (files sync correctly)
- Right-click on a file or folder within Dropbox in Finder
Expected Behavior: Dropbox contextual menu options should appear (like “Share link”, “View on Dropbox.com”, etc.)
Actual Behavior: No Dropbox-specific options are visible in Finder’s context menu
My System Details:
- Device: MacBook Air (13", M3, 2024)
- OS: macOS Sequoia 15.4.1
- Dropbox Version: 223.4.4909
Troubleshooting Steps I’ve Taken:
- Rebooted the Mac
- Relaunched Finder (killall Finder)
- Verified Dropbox is enabled in: System Settings → Extensions → File Provider
- Manually removed Dropbox config and helper tools:
rm -rf ~/Dropbox ~/.dropbox ~/.dropbox-master ~/Library/DropboxHelperTools
sudo rm -rf /Library/DropboxHelperTools- Used pluginkit to inspect and re-enable plugins:
sudo pluginkit -r -i com.getdropbox.dropbox.garcon
sudo pluginkit -a /Applications/Dropbox.app
sudo pluginkit -e use -i com.getdropbox.dropbox.garcon- Confirmed garcon.appex exists at: /Applications/Dropbox.app/Contents/PlugIns/
- Checked that Finder Extensions does not list Dropbox in System Settings. Plugin status shows:
- com.getdropbox.dropbox.garcon
+ com.getdropbox.dropbox.TransferExtension
com.getdropbox.dropbox.fileprovider- Tried running DropboxHelper manually – it doesn't exist at the expected location
- Reinstalled Dropbox from scratch multiple times
Additional Notes:
I’m aware Dropbox offers the option to enable File Provider mode, but I’m hesitant to enable this as it may restructure folders and break automation scripts and workflows.
Asks:
- Is this a known bug on macOS Sequoia?
- Should com.getdropbox.dropbox.garcon work on Sequoia, and if so, how can I properly re-enable it?
- Is File Provider mode now required for Finder integration?
Support Ticket: #25075631
Thanks!
12 Replies
Thanks for the quick response, Nancy!
I do not see the Dropbox sync status icons (e.g. green checks or cloud symbols) in Finder.
The app is syncing correctly in the background — files appear and update — but neither sync icons nor contextual menu options are showing.
Thanks again! Looking forward to your guidance.
- Nancy
Dropbox Community Moderator
Welcome back to our Community, Christian E.9! Hope you’re doing well.
I’ve found your ticket number in our system and I’ve left an internal note to our support team for you. They’ll reply to your email as soon as possible.
In the meantime though, can you clarify if you can see the Dropbox sync icons next to your files (green check marks or cloud icons, for example)? I'd just like to make sure that it's only the context menu options that you're missing from your Finder > Dropbox folder.
I’d also like to know the current syncing status of your desktop app.
Finally, when it comes to Dropbox on File Provider, it’s not required that you install the update at the moment and you can still use the desktop app without it, if you wish to.
Give me a nudge, once you have more details, and we'll go from there.
