After setting up a new MacBook Air M3 running macOS Sequoia 15.4.1, the Dropbox Finder contextual menu items (like “Share Dropbox Link”, “View on Dropbox.com”, etc.) are missing — even though Dropbox is syncing files properly. Dropbox version: 223.4.4909 Steps to Reproduce: Install Dropbox from the official site (.dmg) Log in and allow sync (files sync correctly) Right-click on a file or folder within Dropbox in Finder Expected Behavior: Dropbox contextual menu options should appear (like “Share link”, “View on Dropbox.com”, etc.) Actual Behavior: No Dropbox-specific options are visible in Finder’s context menu My System Details: Device: MacBook Air (13", M3, 2024) OS: macOS Sequoia 15.4.1 Dropbox Version: 223.4.4909 Troubleshooting Steps I’ve Taken: Rebooted the Mac Relaunched Finder (killall Finder) Verified Dropbox is enabled in: System Settings → Extensions → File Provider Manually removed Dropbox config and helper tools: rm -rf ~/Dropbox ~/.dropbox ~/.dropbox-master ~/Library/DropboxHelperTools sudo rm -rf /Library/DropboxHelperTools Used pluginkit to inspect and re-enable plugins: sudo pluginkit -r -i com.getdropbox.dropbox.garcon sudo pluginkit -a /Applications/Dropbox.app sudo pluginkit -e use -i com.getdropbox.dropbox.garcon Confirmed garcon.appex exists at: /Applications/Dropbox.app/Contents/PlugIns/ Checked that Finder Extensions does not list Dropbox in System Settings. Plugin status shows: - com.getdropbox.dropbox.garcon + com.getdropbox.dropbox.TransferExtension com.getdropbox.dropbox.fileprovider Tried running DropboxHelper manually – it doesn't exist at the expected location Reinstalled Dropbox from scratch multiple times Additional Notes:I’m aware Dropbox offers the option to enable File Provider mode, but I’m hesitant to enable this as it may restructure folders and break automation scripts and workflows. Asks: Is this a known bug on macOS Sequoia? Should com.getdropbox.dropbox.garcon work on Sequoia, and if so, how can I properly re-enable it? Is File Provider mode now required for Finder integration? Support Ticket: #25075631 Thanks!

Hi all,Exact same issue here. Has there been an update or a solution?Thank you so much:)

Welcome back to our Community, Christian E.9! Hope you’re doing well. I’ve found your ticket number in our system and I’ve left an internal note to our support team for you. They’ll reply to your email as soon as possible. In the meantime though, can you clarify if you can see the Dropbox sync icons next to your files (green check marks or cloud icons, for example)? I'd just like to make sure that it's only the context menu options that you're missing from your Finder > Dropbox folder. I’d also like to know the current syncing status of your desktop app. Finally, when it comes to Dropbox on File Provider, it’s not required that you install the update at the moment and you can still use the desktop app without it, if you wish to. Give me a nudge, once you have more details, and we'll go from there.

Hi Nancy,Thanks for following up!Here are a few screenshots: I've followed the Finder relaunch steps you listed exactly, including verifying the Extensions > Finder Extensions section. Unfortunately, “Dropbox Finder Integration” does not appear there at all, so there’s nothing I can enable or disable.The support ticket provides more details, and Adelaide provided several potential fixes; however, none of them fixed this issue either.Let me know if there’s anything else I can test or share!

Hi Christian E.9, thanks for the details, I'd recommend continuing this directly with the support agent via email, as they may need to investigate this in more detail on their end.

Hi GideonFalls!Yes – Dropbox Support was able to resolve the issue.After several attempts, including a full advanced reinstall and rechecking system extensions, the breakthrough came when Dropbox Support manually re-indexed my Dropbox folder on their end. Following that action, and after giving the app some time to update and restarting my Mac, the Finder contextual menu items and sync icons finally appeared and started working as expected.So if you're facing the same issue, I recommend reaching out to Dropbox Support and mentioning the need for a manual re-index from their side – that seemed to do the trick in my case.Let me know if you need any more details!Best,Christian

Christian E.9

Collaborator | Level 9

8 months ago

The context menu options are missing from my macOS Sequoia 15.4.1, even though the app's syncing.

After setting up a new MacBook Air M3 running macOS Sequoia 15.4.1, the Dropbox Finder contextual menu items (like “Share Dropbox Link”, “View on Dropbox.com”, etc.) are missing — even though Dropbox is syncing files properly.

Dropbox version: 223.4.4909

Steps to Reproduce:

Install Dropbox from the official site (.dmg)
Log in and allow sync (files sync correctly)
Right-click on a file or folder within Dropbox in Finder

Expected Behavior: Dropbox contextual menu options should appear (like “Share link”, “View on Dropbox.com”, etc.)

Actual Behavior: No Dropbox-specific options are visible in Finder’s context menu

My System Details:

Device: MacBook Air (13", M3, 2024)
OS: macOS Sequoia 15.4.1
Dropbox Version: 223.4.4909

Troubleshooting Steps I’ve Taken:

Rebooted the Mac
Relaunched Finder (killall Finder)
Verified Dropbox is enabled in: System Settings → Extensions → File Provider
Manually removed Dropbox config and helper tools:

rm -rf ~/Dropbox ~/.dropbox ~/.dropbox-master ~/Library/DropboxHelperTools  
sudo rm -rf /Library/DropboxHelperTools

Used pluginkit to inspect and re-enable plugins:

sudo pluginkit -r -i com.getdropbox.dropbox.garcon  
sudo pluginkit -a /Applications/Dropbox.app  
sudo pluginkit -e use -i com.getdropbox.dropbox.garcon

Confirmed garcon.appex exists at: /Applications/Dropbox.app/Contents/PlugIns/
Checked that Finder Extensions does not list Dropbox in System Settings. Plugin status shows:

- com.getdropbox.dropbox.garcon  
+ com.getdropbox.dropbox.TransferExtension  
  com.getdropbox.dropbox.fileprovider

Tried running DropboxHelper manually – it doesn't exist at the expected location
Reinstalled Dropbox from scratch multiple times

Additional Notes:
I’m aware Dropbox offers the option to enable File Provider mode, but I’m hesitant to enable this as it may restructure folders and break automation scripts and workflows.

Asks:

Is this a known bug on macOS Sequoia?
Should com.getdropbox.dropbox.garcon work on Sequoia, and if so, how can I properly re-enable it?
Is File Provider mode now required for Finder integration?

Support Ticket: #25075631

Thanks!

desktop

Mac

Forum Discussion

The context menu options are missing from my macOS Sequoia 15.4.1, even though the app's syncing.

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