I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus. Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Monitor says it is not running either. I'll start the Dropbox app again, and it will be visible in the menu bar until the next time it isn't. Seems to be random time lengths. Thoughts?

I have been experiencing this over the past month. Dropbox is quietly crashing/quitting/closing. I use Dropbox desktop all day long. I will go to drag files into my folder, and then expect to get the Green Check Mark indicating it is uploaded...and all of those icons are missing. I then look up to the menu bar and the dropbox icon is missing. So I go to my dock, and re-launch dropbox...wait for things to sync-up and then everything is fine until it happens again. I was thinking I have some weird Keyboard Maestro keystroke that is accidentally killing dropbox. I have no idea what is causing this.I am on a MacStudio M2 Ultra running Sequoia 15.3.1 and Dropbox Ver. 218.4.4348

Yes, the Dropbox.app is the most current version. I was never explicit, but I leave the computer on (sleeping with the clamshell closed) when I am not using it. Somehow it crashes during that configuration.

Thanks for your updates, DHK and nraihani. Just to confirm, you're not getting any error messages, right? The app just crashes silently with the Dropbox icon disappearing from your menu bar? Have you tried reaching out to our support team about this?

Hi Hannah, yes I have reached out to support but they could not help me understand why it was happening. It seems like this is a more pervasive issue with people using Mac M2 and above machines. I have this problem on my new imac (M3) and new Macbook Pro (I think is M2) but have never had it on my older machines (that I still use). Someone in this thread asked me to reply with the ticket number of my previous correspondence with dropbox support, which i did, but then i didn't hear anything back after that. As this seems to be a problem that many mac users are experiencing (also in my workplace, as i have asked people) i wonder if it warrants looking into in a more systematic manner? Thanks for your support.

Same here!In the last few months the app closes itself every now and then without previous noticeApple M1 Pro - sonoma - 14.6.1 (23G93)

The desktop app crashes on my MacBook Pro running Mac OS 15.3

43 Replies

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Jay
Dropbox Community Moderator
10 months ago
Hi DHK, thanks for bringing this to our attention.

Do you have any other apps or services that could be interfering with the Dropbox desktop application?

Is this a personal machine or a company-managed device?

This will help me to assist further!
DHK
Collaborator | Level 8
10 months ago
This is a personal machine. I do have other items running in the background, but I have no idea which could interfere with Dropbox...
Megan
Dropbox Community Moderator
10 months ago
Hey DHK, let me jump in here!

Can you clarify the version of the Dropbox app that you're using on your end? You should be able to locate this by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi.

Also, have you tried uninstalling and reinstalling the app ever since you noticed this?
DHK
Collaborator | Level 8
10 months ago
I tried deleting/re-installing in the past and it came back. However, I just deleted the app and all its dependencies and downloaded and installed v. 217.4.4417. I'll let you know if it happens again.
nraihani
Helpful | Level 5
10 months ago
this has been happening to be for nearly a year as well - it is SO annoying because i work across two computers and i frequently find that my files are not synced across devices because of it. I'm actually pretty close to moving to another online cloud storage since no one in Dropbox was able to tell me why this was happening or how to fix it. i will be very interested to see whether you identify a cause.
Walter
Dropbox Community Moderator
10 months ago
Hi there nraihani - sorry to hear about this.

It sounds like you've already contacted our support team about this. If that's right, could you let us know your ticket ID so that we can look it up in our system?

Otherwise, please let us know your computer's exact OS version and the version of the Dropbox desktop app installed there as well.

Any additional information or screenshots are more than welcome!
DHK
Collaborator | Level 8
10 months ago
Just to let you know I discovered that the Dropbox app was not visible in my menu bar again... might have disappeared before today, as I usually only look at the app periodically
Nancy
Dropbox Community Moderator
10 months ago
Sorry to hear that, DHK. Can you also go ahead and perform an advanced reinstall instead?
DHK
Collaborator | Level 8
10 months ago
I performed the advanced reinstall yesterday and this morning when I opened the MacBook dropbox was not running.
Nancy
Dropbox Community Moderator
10 months ago
Thanks for giving that a go! Can you also make sure that your desktop app has been updated to our most recent version, in case it’s not already?