The desktop app crashes on my MacBook Pro running Mac OS 15.3

hi hannah

Ticket #24161179: Dropbox Support Chat

thanks

Hi Hannah I've been sat at my computer for about 10 minutes and in that time the app has silently closed itself again. My Dropbox subscription is up for renewal on April 9 and unless there is a fix to this issue I'm afraid I'll be moving to OneDrive or another provider as this intermittent crashing is really affecting my workflow across different devices. 

Hey nraihani, apologies if you’ve mentioned this already, but what other steps have you tried so far? Have you completely uninstalled the Dropbox app, restarted your device, reinstalled it and the issue persists?

yes, i did all that when i first sought support from Dropbox. It didn't change anything. I've actually just cancelled my dropbox professional subscription - i think i'll try icloud for a while given that there doesn't seem to be a fix for this issue and from this thread (and discussions with my colleagues) it sounds like it is fairly widespread. if you manage to work out why the app is silently closing on mac devices, please let me know and i will be happy to come back.

I just finished an 18 hour work day...and DropBox did not crash once today!
I noticed on the menu bar, after hovering over the DropBox icon that the software version changed.  Mine is now at Ver 219.4.4463
When I posted in this forum 3 days ago, it was at Ver. 218.4.4348.

Fingers crossed that perhaps the new version that got pushed out has remedied this issue?

Hey Octave Music!

Good to hear that (or read in our case)! 😀

Keep an eye out, and if you need anything else, just give us a shout. 

hi there, just want to check whether there has been any update on this issue? i have a new thing to report which is that dropbox icon is gone from my toolbar (which is usually a sign that dropbox has silently closed itself). however the files do seem to be syncing to the cloud. is this normal? does the little app icon not need to be visible any more for the app to be working in the background? and does this mean that the issue has potentially been resolved??

i left my support ticket number in a reply when someone asked me (again...) whether i had contacted support about this and have heard nothing back. would really appreciate someone in dropbox taking this seriously and looking into why the app keeps closing on mac as it is a real pain to move my entire cloud storage to icloud, because of it being more difficult to collaborate with colleagues using dropbox etc. thanks for any support. 

Hey nraihani, thanks for the nudge here and sorry to hear about your experience.

Since here on the Community we don't have visibility into your account info and in order to have this investigated further, I'd definitely suggest contacting our support team directly.

I understand this is a process you went through before, but it's the best way to have your issue investigated in a manner that's specific to your particular issue.

Let us know when you have a new ticket number.

Hi Hannah

Thanks for the reply. I'm a little confused why I've been asked twice on this thread to provide the ticket number associated with my previous support request in that case? The reason I've been commenting here is because it seems like this could be a more pervasive issue with Mac users and the desktop app - is anyone looking into that at a more systemic level in Dropbox or is it just a case of individual users trying to work it out themselves? Any info on what is being done (or not!) would be helpful as i've already been through the support process once with no real outcome. I'm happy to try it again but not that hopeful of getting it resolved since it wasn't last time. Thanks - Nichola

Hey nraihani, I just created a new ticket on my end for you. 

I went with that route since your case might need to be escalated, but I'd like to have a closer look into this.

Reply back to me, and we'll take it from there!