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Forum Discussion

discofuel's avatar
discofuel
Helpful | Level 6
3 months ago

The desktop app keeps telling me I'm running an old version. Do I need to upgrade to File Provider?

Application Affected
Dropbox Desktop
Device
M1 Macbook Pro 
Operating System/Browser (if using the web)
Mac Os X 12.7.6
Dropbox App Version (if using the app)
222.4.5042

Question or Issue

I have my Dropbox folder on an external drive, so since the File Provider update came out, it's told me that I'm not eligible for an update and my Dropbox has continued working without issues.

Now the app is saying I have to update within the next 9 days. Before I update, I just want to confirm that this isn't the File Provider version, and I won't causes issues with my Dropbox location.

Please can you confirm? Thanks

 

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey discofuel, did my previous suggestion help with the issue you were having? 

    If not, feel free to let me know and I’ll look into this further.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey discofuel! Welcome back to our Community. 

    Since you mention you’re running this Dropbox app version 222.4.5042, it’s quite possible that this is about updating to the latest app version instead (232.4.5926). 

    Can you go to this page and try to update your desktop app from there? 

    Let me know if the notification re-appears after that.

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