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The desktop app on my Mac has been stuck indexing files. I can only access some of them.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Thanks Megan,
I don't seem to have the latest version. I downloaded Dropbox from the website yesterday, and I have installed it four times now (twice over the existing install, twice after deleting the existing install). It still says version 205.4.5765, while your link says the latest version is 206.4.6506. Update - I downloaded from that link, deleted and reinstalled, and it is updated to 206. Not sure why the standard install/update package is out of date.
I have my VPN turned off. Dropbox.app is allowed access through the firewall. I even turned the firewall off for a while, no change. I also allowed Dropbox Accessibility rights. Still no change.
Is there a way to download all my content from the Dropbox web interface? That might just be easier to do and move to another service.
If it helps at all, I am not getting status icons in my Dropbox folder (updating, green-check-mark, etc.).
Thanks
- Hannah
Dropbox Community Moderator
Hey @jpglutting, can you make sure that Dropbox has full disk access? It might help in this case as well.
Thanks Hannah,
Ok, I have given Dropbox a ridiculous level of access and control on my computer. No syncing so far, from what I can tell.
It is interesting that it is keeping an up-to-date list of all the files it wants to index, because if I move some, it changes the total (I removed some old directories, and the total increased to 17,083, not sure why that is). But it doesn't seem to be able to do any indexing.
- Hannah
Thanks for this info, @jpglutting, it's really interesting indeed.
Does refreshing Finder, by force quitting and re-launching it, help at all?
Thanks Hannah,
I didn't try that, but I did restart the OS, so that should have done the trick. I just force-quit. I do see the little cloud icon on each directory (it might have been there already), but it looks grey. I marked "Make available offline", but that doesn't seem to have an effect. The cloud icon doesn't have a down-arrow. A directory in OneDrive does have a cloud with a down-arrow, indicating, I think, that it could be downloaded.
In the CloudStorage directory, Dropbox has a clock icon with very little progress. Perhaps an indicator of indexing?
Thank Meghan,
Yes, apparently the directory is syncing and all the contents are syncing. No sync errors. No sync.
