Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

jpglutting's avatar
jpglutting
Explorer | Level 4
1 year ago

Thanks Hannah,

 

I didn't try that, but I did restart the OS, so that should have done the trick. I just force-quit. I do see the little cloud icon on each directory (it might have been there already), but it looks grey. I marked "Make available offline", but that doesn't seem to have an effect. The cloud icon doesn't have a down-arrow. A directory in OneDrive does have a cloud with a down-arrow, indicating, I think, that it could be downloaded.

 

In the CloudStorage directory, Dropbox has a clock icon with very little progress. Perhaps an indicator of indexing?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi @jpglutting, that sounds like this icon, showing that the syncing is in progress in the Dropbox folder, which could also indicate indexing of files.

  • jpglutting's avatar
    jpglutting
    Explorer | Level 4
    1 year ago

    Thank Meghan,

     

    Yes, apparently the directory is syncing and all the contents are syncing. No sync errors. No sync. 

     

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