Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

jpglutting's avatar
jpglutting
Explorer | Level 4
1 year ago

Thanks Nancy,

 

I have version 205.4.5765 - I am on Sonoma 14.6.1. The menu bar icon says it is indexing 17,077 files, and this has not changed for at least a week. 

 

More concerning, most of the files in my Dropbox directories are not there - I can only get to them online. I have to admit I don't know how long this has been happening. The files I use more often are on my computer, but most of my directories are empty - the files are visible in the online interface. I tried right-clicking folders and choosing "Make Available Offline", but that doesn't seem to help. 

 

The oldest folder in my Dropbox folder was modified in 2016. But it is empty. 

 

The oldest files I can find on the online interface are from 2008 (I do need to clean up my Dropbox a bit). 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey @jpglutting, just to make sure we're on the same page: is the app up-to-date now? 

  • jpglutting's avatar
    jpglutting
    Explorer | Level 4
    1 year ago

    Yes, v206.4.6506

     

    Thanks

  • jpglutting's avatar
    jpglutting
    Explorer | Level 4
    1 year ago

    Is there a way to bulk download my files from the web interface? I still can't get it to syncronize. 

     

    Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    You can download multiple files at the same time from the site, but keep in mind the limits as seen on this page.

  • jpglutting's avatar
    jpglutting
    Explorer | Level 4
    1 year ago

    Thanks, I only had about 18GB in there. I have extracted everything.  

     

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