Forum Discussion

slemaire's avatar
slemaire
New member | Level 1
10 months ago

The desktop app won't launch on Mac OS

I can no longer open the app on either of my two MacBooks (both running Sonoma 14.7.2), and my files are not syncing. I have uninstalled and reinstalled app on both several times and restarted device...
desktop
Install
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi slemaire, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress.

  • slemaire's avatar
    slemaire
    New member | Level 1
    10 months ago

    I have the Plus plan with 5 devices connected.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hi from me as well, slemaire! When saying the Dropbox app won’t start even when clicking on the icon in your Finder, are you referring to the Dropbox app in your Finder > Applications folder? 

      If yes, please try an advanced reinstall next and let me know how it goes.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!