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Yohann17's avatar
Yohann17
New member | Level 1
2 years ago
Solved

I installed the Dropbox desktop app but it doesn't launch

I managed to install Dropbox; however, after the installation, it doesn't launch. Even after uninstalling, restarting the PC, and reinstalling, it still won't work. The application disappears suddenly. Happened with the previous client builds.

desktop
Install
  • Yohann17's avatar
    Yohann17
    2 years ago

    Hi Hannah ,

    Thank you for your message. I tried the advanced reinstall, but it wasn’t successful. However, I found the solution—the issue was with my VPN blocking the app. After uninstalling the VPN, Dropbox is now working perfectly.

7 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Yohann17 - sorry to hear about this.

    Can you please let us know your device's exact OS version?

    Did you install the app with admin privileges in the first place by the way?

    If you have any security software running on the affected computer, could you temporarily disable them and try again?

    Let us know of any updates!

  • Yohann17's avatar
    Yohann17
    New member | Level 1
    2 years ago

    Thank you Walter for your reply.

    I’m using Windows 11 pro and the security software is Windows Defender. I’ve been installing it with admin privileges. Every time the app disappears, I install the new beta build and it’s working. The issue is after few days, the problem still occurs.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for the additional info Yohann17 - much appreciated.

    Have you taken a look at this Help Center article yet? You can try the steps outlined there apart from the uninstall/reinstall process since you've already done that.

    If disabling the Windows Defender and all other 3rd party apps that might be causing issues doesn't make a difference, please let us know and we'll reach out via email to investigate further. 

  • Yohann17's avatar
    Yohann17
    New member | Level 1
    2 years ago

    Hi Walter ,

    Unfortunately, the issue still the same. Dropbox suddenly disappear. What are the other solutions you can propose me?

  • Yohann17's avatar
    Yohann17
    New member | Level 1
    2 years ago

    Hi Hannah ,

    Thank you for your message. I tried the advanced reinstall, but it wasn’t successful. However, I found the solution—the issue was with my VPN blocking the app. After uninstalling the VPN, Dropbox is now working perfectly.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to hear that, Yohann17, and thanks for keeping us updated!

    If you need anything else, just let us know.

    Have a wonderful day!

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