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Forum Discussion
RVG
2 months agoNew member | Level 2
The Dropbox app doesn't start up on macOS Tahoe 26.0.1.
Dropbox App Version (if using the app)
233.4.4938
Syncing Status
Doesn't start
Question or Issue
My dropbox doesn't connect anymore. It does not even start.
I'm on Mac OSX Tahoe 26.0.1
Dropbox version: 233.4.4938
Can someone please help me out...
23 Replies
- Markuswalz_eu2 months agoNew member | Level 2
I experience the same issue.
I deleted the Dropbox app and also the folders ind /Library/Application Support and reinstalled from the offline installer file Dropbox 234.4.5591.arm64.dmg
Startup is not progressing for 15 Minutes.
MacOS 26.0.1 (25A362)
MacBook Air M2 13" 2022
- AlbronHana2 months agoNew member | Level 2
having the same issue on my mac
- Nancy2 months ago
Dropbox Community Moderator
Sorry to hear this, Markuswalz_eu. From what I get, you started experiencing this issue right after updating your device to the new OS. Is this right?
Also, when saying that you’ve deleted the folders in /Library/Application, do you mean that you’ve already performed an advanced reinstall of the Dropbox app?
- Nancy2 months ago
Dropbox Community Moderator
Hey AlbronHana. Similarly to the previous users, did you also notice this behavior after upgrading your computer to the new macOS?
Can you clarify the Dropbox app version that you’re currently running?
- Markuswalz_eu2 months agoNew member | Level 2
Yes I performed an advanced reinstall. The problems startet yesterday. On my M1 MacMini all is fine with my "old" dropbox version, I used before installation of the 26.01 Tahoe Update.
Version of Dropbox Client 234.4.5591
But... Today I could perform the full Installation, unlike yesterday. All is working fine again.
Mysteriuos Miracle :-)
- Nancy2 months ago
Dropbox Community Moderator
Excellent, Markuswalz_eu! Thanks for letting me know, and if anything else comes up, I'll be right here.
- rrstockertx30 days agoNew member | Level 2
I have updated to Tahoe v26.1, and it is still not working. I can't get a desktop even to work, and I am still having issues. YES, I have uninstalled it and reinstalled, but have not heard from Dropbox that the issues are fixed. Any other options, please? I have installed Version # 236.4.5918 - this has been a nightmare and have never had an issue like this for over 10yrs. Please respond someone.
- Nancy30 days ago
Dropbox Community Moderator
Hi from me as well, rrstockertx. I’m sorry to hear the issue persists.
If you haven’t done this already, please go ahead and perform an advanced reinstall next.
Let me know how that goes, and we’ll take it from there.
- rrstockertx28 days agoNew member | Level 2
OK, completed the uninstall including the TERMINAL code I was told to enter and still not working. I am happy to pay someone for a tech support call and this is hurting my and my work. Thanks, Roy
- Walter27 days ago
Dropbox Community Moderator
Thanks for keeping us in the loop on this rrstockertx - much appreciated.
Can you please clarify if you're getting any particular error or if the app is just not responding?
Have you tried reaching out to our support team by the way?
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