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Wendy Don's avatar
Wendy Don
Explorer | Level 3
3 years ago

The Dropbox APP doesn't sync files on Windows 11, and my computer freezes when I sync files.

 When I open a file in the Dropbox app on my computer, it always shows that it is syncing, but Dropbox can't sync successfully all the time. And also, every time I sync the files, it freezes my compu...
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Wendy Don's avatar
Wendy Don
Explorer | Level 3
3 years ago

Hey Walter , thanks! Here is my screenshot when I opened two FPD files in my Dropbox. Hope the screenshot can help.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshots Wendy Don 

 

Could you try finding those 2 files, renaming or moving them out of your Dropbox folder and then back in and let me know if syncing gets stuck again?


You should be able to tell which files they are by taking a look at their syncing icons. 

  • Wendy Don's avatar
    Wendy Don
    Explorer | Level 3
    3 years ago

    Hey Walter , thanks for the reply! I tried to rename and move the files, but it didn't work and my Dropbox still got stuck. Sorry to bother you again and again, but what can I do next? 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you update the app's version to the most recent one from this page and let me know how it goes Wendy Don?

      • Mark R.80's avatar
        Mark R.80
        Explorer | Level 4
        3 years ago

        I have the same problems with Dropbox 182.4627. Seems no progress on this bug.

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