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Lynk's avatar
Lynk
Helpful | Level 6
6 months ago
Solved

The Dropbox app is using 21GB RAM on my new Win11 device, and no files are syncing.

I have a new HP laptop with 32 GB of RAM and Win11.  Dropbox worked well on my old Dell PC with only 8 GB RAM and Win10.  On my HP, Dropbox is using so much memory, 21 GB (and 20% of the CPU) that it...
desktop
sync
windows
  • Neal's avatar
    Neal
    6 months ago

    Hi Lynk​,

    Strange, but I doubt these were causing any issue though as you already mentioned that nothing is syncing.

    Try following these steps for an advanced reinstall. There's no need to be nervous, the instructions will guide you through the whole process and we'll be here if you need anything.

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
6 months ago

Hi Lynk​,

Welcome to the Dropbox Community! 

I'd agree with Rich and double check that you have the most up to date version installed.

  • Lynk's avatar
    Lynk
    Helpful | Level 6
    6 months ago

    I checked and have the latest release. I have gone into Task Manager and ended all the Dropbox tasks and memory and CPU went down to a normal range.  If I disable Dropbox and Smart Sync what would else would that do?  When I restart DB, I would think I'll encounter the same problem.  I'll give these a try and then an advanced reinstall.

    Thank you!

  • Lynk's avatar
    Lynk
    Helpful | Level 6
    6 months ago

    Hi,

    I went to Preferences/Backups tab and disabled external drive backups but didn't see an option to disable computer backup.  Likewise, I didn't see an option to uncheck Enable Smart Sync local indexing.  Do I need to be logged in as Admin?  

    I'm nervous about doing an advance reinstall but might have to.

    Thank you!

    • Neal's avatar
      Neal
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Hi Lynk​,

      Strange, but I doubt these were causing any issue though as you already mentioned that nothing is syncing.

      Try following these steps for an advanced reinstall. There's no need to be nervous, the instructions will guide you through the whole process and we'll be here if you need anything.

    • Neal's avatar
      Neal
      Icon for Community Manager rankCommunity Manager
      5 months ago

      Hi Lynk​,

      I just wanted to follow back up with you.

      How did you get on with the advanced reinstall? Are you still experiencing this issue?

      • Lynk's avatar
        Lynk
        Helpful | Level 6
        5 months ago

        Hi Neal,

        I tried other recommended actions and, somehow, things settled down and DB is running well.  I did not end up having to do the advanced reinstall.

        Thank you for checking back,

        Audrey

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