Forum Discussion

Lynk's avatar
Lynk
Helpful | Level 6
5 months ago
Solved

The Dropbox app is using 21GB RAM on my new Win11 device, and no files are syncing.

I have a new HP laptop with 32 GB of RAM and Win11.  Dropbox worked well on my old Dell PC with only 8 GB RAM and Win10.  On my HP, Dropbox is using so much memory, 21 GB (and 20% of the CPU) that it...
desktop
sync
windows
  • Neal's avatar
    Neal
    5 months ago

    Hi Lynk​,

    Strange, but I doubt these were causing any issue though as you already mentioned that nothing is syncing.

    Try following these steps for an advanced reinstall. There's no need to be nervous, the instructions will guide you through the whole process and we'll be here if you need anything.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
Lynk wrote:

Dropbox is using so much memory, 21 GB (and 20% of the CPU)

I'd perform an advanced reinstall of Dropbox, and make sure you're running the latest stable release. See here for details.

Lynk's avatar
Lynk
Helpful | Level 6
5 months ago

Thanks, I will try yours and Neal's recommendations.  The computer is only 2 weeks old so I should have the latest version but I'll check.  

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