Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Marian10's avatar
Marian10
New member | Level 2
2 years ago

The Dropbox application does not open on my Windows 10 computer

My Dropbox application does not open. I have uninstalled and installed again, I have restarted the computer but it does not open. I use Windows 10 Pro. I can see all the files when I open my accoun...
desktop
Setting up the apps
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Marian10, thanks for bringing this to our attention.

 

Do you see a small Dropbox icon next to your computer's clock, on your system tray?

 

If so, please hover over it and let us know what you see.

 

Also, do you perhaps have any security apps, like an antivirus, VPN, firewall, etc., that might be blocking the Dropbox app?

 

Let me know and we'll go from there.

Marian10's avatar
Marian10
New member | Level 2
2 years ago

Hi Hannah,

Thanks for answering. In the toolbar I have the Dropbox icon, and it does not work. However, now, the icon inn the desktop is now working. Sure I have antivirus, but that I cannot deactivate it.

Best,

Marian10

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Marian10, if you're still having issues with this, could you install the latest version of the desktop app from this page directly and let us know how it goes? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!