Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

DB_LisaV's avatar
DB_LisaV
Helpful | Level 5
8 months ago
Solved

The Dropbox desktop app on Mac lost file content and isn't syncing

I just reinstalled the Dropbox app yesterday because it disappeared from my computer (I did not delete or uninstall it). I needed to upload some new files to sync across my 3 devices (MacBook, Androi...
desktop
Mac
sync
  • Megan's avatar
    Megan
    7 months ago

    Hi DB_LisaV, let me also jump in here!

    It looks like these files are fully synced as online-only. Would you mind trying out these steps to make them available offline, and let me know if that does the trick for you?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey DB_LisaV - I just got back to you on the other Community thread you posted. 

As mentioned there as well, I'd appreciate a screenshot of how the file looks on your end so that we can check its syncing icon too. 

Did you try rebooting your computer and quitting/relaunching the app since you first noticed this?

If you did and this persists, you can try copying or moving the files outside your Dropbox folder and then back in.

In  any case, please keep me posted with any updates, Lisa. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!