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Forum Discussion
DB_LisaV
7 months agoHelpful | Level 5
The Dropbox desktop app on Mac lost file content and isn't syncing
I just reinstalled the Dropbox app yesterday because it disappeared from my computer (I did not delete or uninstall it). I needed to upload some new files to sync across my 3 devices (MacBook, Androi...
- 7 months ago
Hi DB_LisaV, let me also jump in here!
It looks like these files are fully synced as online-only. Would you mind trying out these steps to make them available offline, and let me know if that does the trick for you?
DB_LisaV
7 months agoHelpful | Level 5
Walter - thank you for the responses.
Here is a screenshot from my computer. All files show icons of the app (Acrobat icon for PDF, etc) but no file or image content and list zero bytes for file size.
I have quit/relaunched everything and that doesn't make a difference.
I'll try rebooting and the directions to copy outside the folder and move back
NOTE: When I had to re-download the Dropbox app it was trying to add a new Dropbox folder onto my computer. It gave no information about my files already ON Dropbox (where they are or how they'll be saved/synced) and it logged me into a secondary account instead of the primary one with all my files (which I did log into the primary one but then saw it displayed a different email address in the dropdown of the menu bar). I did get it logged into the primary account and it seems to have all my files, it's just not synced and the content isn't there when I want to access files on my computer the same way I have for a decade or more.
- Megan7 months ago
Dropbox Community Moderator
Hi DB_LisaV, let me also jump in here!
It looks like these files are fully synced as online-only. Would you mind trying out these steps to make them available offline, and let me know if that does the trick for you?
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