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DB_LisaV's avatar
DB_LisaV
Helpful | Level 5
7 months ago
Solved

The Dropbox desktop app on Mac lost file content and isn't syncing

I just reinstalled the Dropbox app yesterday because it disappeared from my computer (I did not delete or uninstall it). I needed to upload some new files to sync across my 3 devices (MacBook, Androi...
desktop
Mac
sync
  • Megan's avatar
    Megan
    7 months ago

    Hi DB_LisaV, let me also jump in here!

    It looks like these files are fully synced as online-only. Would you mind trying out these steps to make them available offline, and let me know if that does the trick for you?

DB_LisaV's avatar
DB_LisaV
Helpful | Level 5
7 months ago

Thank you Megan​  - that setting for "offline" was off. Thank you! It's been YEARS since I had my settings adjusted to what I want; having them changed on you and then having to figure out how to get them back is such a frustration.

Walter​ your suggestion to move files out of the Dropbox folder and back into the D. folder did work to bring back the file content. Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Awesome news DB_LisaV!

     Happy to see that everything is back on track. 

    If you need something else, please let me know and I will be more than happy to help every step of the way! 😇

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