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The Dropbox overlay icons are missing from our company-managed devices.
Hi,
I am managing a few computers with Microsoft Intune.
When I install Dropbox on managed computers, I always check that everything has synced and that it is on the latest stable Dropbox version.
But about 6 months ago the Dropbox overlay icons started disappearing from explorer and the OneDrive icons started appearing instead.
I Tried to change the position in the register so they are at the top, but it did not work.
I Reinstalled Dropbox several times and with different versions.
I have turned off OneDrive on the computers.
So my question is, are there any known settings/policies in Intune that I may have forgotten to turn off/on? Or is there anything else that I may have missed?
Ok, so I think I solved the problem.
In Intune you can set Device Restirctions under "Devices -> Windows configuration -> Device restrictions".
In there i hade some App store restrictions, removed the few restrictions i had but kept "Install apps with elevated privileges".
Now the Overlay icons appear as they should! 🎉Screenshot:
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- Megan
Dropbox Community Moderator
Have you tried uninstalling and then reinstalling the app by any chance AndreasTheMachine?
What about signing out of the app, and then back in?
Yes, tried reinstalling it several times.
I tried to logout and back in again now, but no success.- Megan
Hey AndreasTheMachine, keep in mind that Windows has a limit of 15 overlay icons that the File Explorer can load, with 4 reserved for the operating system.
If there are more than 15, Dropbox sync icons may not appear. Let's try to fix this and prioritize the Dropbox icons:
-Follow this guide to open the Windows registry editor (for Windows 10 and 11).
-In the Registry Editor, navigate to: HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Explorer > ShellIconOverlayIdentifiers.
-Right-click and rename the Dropbox entries by adding spaces at the start of the file names.
-Restart your computer and the Dropbox desktop app. Megan, i have already answered that. Look in the other reply in this discussion. :)
There is even screenshots 🎉- Megan
Hey AndreasTheMachine!
What type of plan do you use? If you happen to be part of a team, is it possible that any of the other team members have also been experiencing this?
If possible, can you also maybe test a new user profile where nothing else is installed there, just to check if the same behavior is present there?
Our plan is: Dropbox Standard
Yes, the other team members are experiencing the same behavior.
It seems to work if the computer is not Managed by Microsoft Intune, so it might be a policy/settings problem in Intune.
- Megan
Hey AndreasTheMachine, when re-installing the app did you make sure that you've installed with admin privileges?
Everything seems to be pointing towards Microsoft's Intune and how that affects the Dropbox permissions. It might be worth checking with Microsoft too about this, and maybe check how you can whitelist any Dropbox official domains on these devices.
Ok, so I think I solved the problem.
In Intune you can set Device Restirctions under "Devices -> Windows configuration -> Device restrictions".
In there i hade some App store restrictions, removed the few restrictions i had but kept "Install apps with elevated privileges".
Now the Overlay icons appear as they should! 🎉Screenshot:
