Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
The new stable version on Windows doesn't sync online-only.
Stable version refuses to sync online-only on a Microsoft Surface 7. OS Build 26100.3194.
So I think I was able to solve this. I uninstalled and reinstalled from dropbox.com (the dropbox installer app) - same issue. Even after a restart. But then I uninstalled and installed the app from the microsoft store and that one seems to be working with selective sync. So for future people on this thread, try using the microsoft store app, not the native one that comes from Dropbox installer!
Thanks!
I've been working with Parker in support on this for a few weeks now. He suggested trying this latest stable build. I'm guessing it has something to do with the ARM64 architecture on this device.
To answer your question though... yes, I've tried every possible method of making files online only and it absolutely will not. I had to change to selective sync on this user for just the job critical folders, which is not ideal, but it's a band-aid for now. The app is currently "up to date" on sync status with all files 100% downloaded locally.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the heads up, Jon!
Would you mind sending over your ticket number reference, in order for me to locate it on our system and check its progress?
Sure thing... Ticket# 24699467
- Megan
Thanks for the ticket number Jon_DFH!
I had a look and I completely understand how frustrating it can be to wait for a resolution.
I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us here in the community, your case is in the best possible hands with them.
While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High". In any case, we're here to support our and answer any other questions you might have.
Thanks a bunch!
Was this ever resolved? I'm having exactly the same issue on a Windows Surface Laptop (ARM64 architecture). Locally-synced files are fine, but there is no way to have online-only folders appear - can only see them via the website, which is not ideal.
