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pukoh's avatar
pukoh
Helpful | Level 6
19 days ago
Solved

There's no option to make files online-only/offline or see their version history on Windows.

On my windows machine, the only options I get when right clicking on a file is

Copy Dropbox link

Share

Transfer a copy

View on Dropbox.com

Manage folder access

 

How do I get all the options, like make online, available offline, and version history, that I have access to on Mac.

 

  • HI pukoh, as you mentioned this is a company device, is the Dropbox desktop application installed with admin privileges, in order to get all the context menu items to appear?

8 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    19 days ago

    Hey pukoh! Welcome back to our Community. 

    The options that you mention, are they absent from every file/folder on your desktop app? 

    Apart from that, can you clarify the Dropbox app's syncing status and app version

    Finally, I’d like to know when this issue started approximately; did it occur after a specific Dropbox or OS update, for example? 

    Keep me posted.

  • pukoh's avatar
    pukoh
    Helpful | Level 6
    16 days ago

    It's missing from all files and folder

    Version 227.4.4774 

    Status: Your files are up to date

    Another person uses the computer, and they said they've never had those options in the last few years. 

    The computer is managed by an IT department. Could that have something to do with it? Is there a setting they can turn on/off?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    Thanks for the extra info you’ve shared! Just to clarify, the desktop app those options are missing from, is it connected to the Dropbox account of another user? 

  • pukoh's avatar
    pukoh
    Helpful | Level 6
    16 days ago

    yup it's another professional account.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    HI pukoh, as you mentioned this is a company device, is the Dropbox desktop application installed with admin privileges, in order to get all the context menu items to appear?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Hi pukoh, just checking to see if you saw our last reply. 
    If you still need any help, feel free to reach out to us again.
    If your issue has been solved, let us know what worked for you!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 days ago

    Thanks for the update, I'm glad to hear that you were able to resolve the issue.

    Enjoy your week ahead!

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