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Jon_DFH's avatar
Jon_DFH
Helpful | Level 5
10 months ago
Solved

The new stable version on Windows doesn't sync online-only.

Stable version refuses to sync online-only on a Microsoft Surface 7.  OS Build 26100.3194.  
desktop
sync
windows
  • fpwilson3's avatar
    fpwilson3
    9 months ago

    So I think I was able to solve this.  I uninstalled and reinstalled from dropbox.com (the dropbox installer app) - same issue.  Even after a restart.  But then I uninstalled and installed the app from the microsoft store and that one seems to be working with selective sync.  So for future people on this thread, try using the microsoft store app, not the native one that comes from Dropbox installer!

    Thanks!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for the ticket number Jon_DFH!

I had a look and I completely understand how frustrating it can be to wait for a resolution.

I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us here in the community, your case is in the best possible hands with them.

While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High". In any case, we're here to support our and answer any other questions you might have.

Thanks a bunch!

fpwilson3's avatar
fpwilson3
New member | Level 1
10 months ago

Was this ever resolved? I'm having exactly the same issue on a Windows Surface Laptop (ARM64 architecture).  Locally-synced files are fine, but there is no way to have online-only folders appear - can only see them via the website, which is not ideal.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey fpwilson3, sorry to see you're having this issue as well.

    Just confirm, if you follow these steps, do you perhaps see your folders? And are they checked or unchecked?

    • fpwilson3's avatar
      fpwilson3
      New member | Level 1
      10 months ago

      Yes I did that.  I can see all my folders, but if I click one, it is downloaded locally.  What I have been able to do on other computers is have some folders that are synced locally, but most are visible, but in the cloud - and only download when needed.  This is ideal since some folders are very large!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Thanks for the update here, fpwilson3.

        So, if you check these folders back, they will indeed sync to your computer again, but they should sync as online-only.

        Do you see that they're syncing as available offline and taking up your space?

        And if you sync them back and they take up space, can you right-click on them and choose to make them online-only?

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