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steveohm33's avatar
steveohm33
Helpful | Level 6
2 months ago
Solved

The sync icons don't show up in Finder (macOS Sequoia 15.7.1).

Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
desktop
Mac
sync
  • vladgasan's avatar
    vladgasan
    2 months ago

    Hi steveohm33​, thanks for reporting this issue.

    On macOS Sequoia, Finder can sometimes stop showing Dropbox sync icons even when Dropbox is running normally. We're exploring a permanent fix for the issue. In the meantimem restarting Finder should help bring the icons back. 

    Please try the steps below:

    Option 1. Restart Finder through the menu

    1. Open the Apple menu and choose Force Quit
    2. Select Finder
    3. Click Relaunch
    4. Wait a few seconds for Finder to restart
    5. Open your Dropbox folder again and check if the sync icons appear

    Option 2. Restart Finder using Terminal

    1. Open the Terminal app
    2. Run this command: killall Finder
    3. Finder will close and restart automatically
    4. Check your Dropbox folder again

    If the icons still do not show, try restarting your computer and then reopening Dropbox.

    Give these steps a try and let me know how it goes!

vladgasan's avatar
vladgasan
Icon for Dropbox Product Manager rankDropbox Product Manager
2 months ago

Hi steveohm33​, thanks for reporting this issue.

On macOS Sequoia, Finder can sometimes stop showing Dropbox sync icons even when Dropbox is running normally. We're exploring a permanent fix for the issue. In the meantimem restarting Finder should help bring the icons back. 

Please try the steps below:

Option 1. Restart Finder through the menu

  1. Open the Apple menu and choose Force Quit
  2. Select Finder
  3. Click Relaunch
  4. Wait a few seconds for Finder to restart
  5. Open your Dropbox folder again and check if the sync icons appear

Option 2. Restart Finder using Terminal

  1. Open the Terminal app
  2. Run this command: killall Finder
  3. Finder will close and restart automatically
  4. Check your Dropbox folder again

If the icons still do not show, try restarting your computer and then reopening Dropbox.

Give these steps a try and let me know how it goes!

alikat11's avatar
alikat11
Explorer | Level 4
1 day ago

Thank you!! Relaunching Finder worked for me just now (Sequoia 15.6) even though it had not worked a few weeks ago. My db icons are finally all back. 

If anyone reading tried in the past, maybe try again. HTH!

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